Financial Applications Support Senior Analyst
About The Position
The Financial Applications Support Senior Analyst provides application and system support, performs testing to ensure financial reporting quality, and installs new products. The role manages Tier 1 and Tier 2 service calls, incidents, and work orders for internal clients and projects. It calls for strong technical and data-analysis skills, customer service expertise, and the ability to handle multiple high-priority tasks efficiently. The position is based in Holland & Knight’s global operations center in Tampa, Florida. The analyst supports finance and accounting users, maintains finance and reporting applications, participates in routine mid-month and month-end processes, and handles ad hoc reporting. The position also includes testing and quality assurance, documentation, troubleshooting, vendor coordination, and corrective actions to prevent recurring issues. The employee is expected to maintain a regular and predictable schedule and remain engaged in work activities during business hours, subject to approval or applicable law. Special projects and other duties may be assigned.
Requirements
- Bachelor’s degree in information systems, information technology, or a related field.
- At least 7 years of relevant application experience.
- Excellent customer service skills.
- Strong communication skills.
- Knowledge of Transact-SQL and strong data-analysis skills.
- Proven ability to manage multiple high-priority tasks successfully.
- Knowledge of Microsoft Office Suite or Microsoft 365, or ability to learn it.
- Ability to sit or stand for extended periods.
- Moderate or advanced keyboard usage.
Nice To Haves
- Law firm or financial industry experience.
Responsibilities
- Provide expert-level support and maintenance for finance and reporting applications.
- Troubleshoot, research, and resolve complex application issues.
- Escalate issues requiring vendor support and manage vendor activities through resolution.
- Review incident history for recurring issues and advise on or implement corrective action.
- Execute advanced testing and quality assurance in support of problem resolution.
- Implement corrective actions to prevent problems from recurring.
- Update or establish comprehensive documentation for work functions.
- Handle ad hoc reporting requests.
- Prepare detailed documentation for new or enhanced systems and applications.
- Maintain and review application systems and programs, identify problems, and develop appropriate solutions.
- Participate in routine mid-month and month-end processes.
- Provide advanced application assistance and support to finance and accounting users.
- Maintain a regular and predictable work schedule and engagement in work activities during business hours, unless otherwise approved or required by applicable law.
- Perform special projects and other duties as assigned.
Benefits
- Comprehensive medical plans, including PPO and HDHP options.
- Dental and vision plans, including coverage for domestic partners.
- Life and AD&D insurance.
- Short- and long-term disability insurance.
- Tax-advantaged accounts for health care expenses, including FSAs and HSAs.
- Dependent care FSAs.
- Health advocacy services.
- Behavioral health and counseling resources for all family members.
- 401(k).
- Profit sharing.
- Backup dependent care.
- Senior care planning support.
- Resources for individuals with developmental disabilities and their caregivers.
- Paid holidays and other paid time off, including paid leave for new parents.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
