Applications Support Sr Analyst

Citi • Irving, TX

1d • $96,400 - $144,600

About The Position

The Observability Engineer supports the organization’s observability transformation initiatives by helping onboard applications to modern observability platforms and OpenTelemetry standards. The role works with engineering, platform, and application teams to improve visibility into application performance, reliability, and availability across hybrid environments.

The position provides hands-on experience designing, implementing, and supporting observability solutions across distributed applications, cloud platforms, containers, middleware, APIs, and traditional enterprise systems. The work includes monitoring, logging, metrics, tracing, automation, and incident analysis in a large-scale enterprise environment.

Requirements

• 1–3 years of experience in Software Engineering, Production Support, SRE, Platform Engineering, or Observability.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Understanding of observability concepts, including metrics, logging, distributed tracing, alerting, and monitoring.
• Exposure to one or more monitoring and observability platforms or tools, such as APM, Dynatrace, AppDynamics, New Relic, Splunk, Elastic Stack (ELK), Azure Log Analytics, AWS CloudWatch Logs, Prometheus, Grafana, VictoriaMetrics, OpenTelemetry, Jaeger, or Zipkin.
• Basic understanding of AWS, Azure, or GCP services.
• Familiarity with Linux or Windows server environments.
• Exposure to container technologies such as Docker and Kubernetes.
• Basic understanding of networking concepts and application communication patterns.
• Working knowledge of one or more scripting languages: Python, Bash, or PowerShell.
• Understanding of application architectures including web applications, APIs, microservices, and distributed systems.
• Ability to troubleshoot technical issues using logs and monitoring tools.
• Strong analytical and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to learn quickly and work collaboratively across multiple teams.

Nice To Haves

• Exposure to Infrastructure as Code tools such as Terraform or Ansible.
• Experience in large enterprise environments.
• Financial Services experience.

Responsibilities

• Assist with implementation and support of observability solutions using OpenTelemetry and enterprise monitoring platforms.
• Help onboard applications and infrastructure components to centralized logging, metrics, and distributed tracing platforms.
• Support collection and analysis of telemetry data to improve visibility into application health and performance.
• Partner with Application Development, Platform Engineering, Performance Engineering, and Operations teams to understand monitoring requirements.
• Assist in configuring dashboards, alerts, reports, and service health indicators.
• Support integration of observability tools across public cloud, on-premises, and hybrid environments.
• Participate in incident investigations and root cause analysis using logs, metrics, and traces.
• Develop and maintain automation scripts to improve observability deployment and operational efficiency.
• Help identify monitoring gaps, instrumentation opportunities, and telemetry data quality issues.
• Support operational readiness activities and ensure observability standards are consistently applied.
• Document implementation patterns, onboarding procedures, and operational runbooks.
• Participate in platform upgrades, testing, and validation activities.
• Follow established risk, security, and compliance standards.
• Collaborate effectively within a global and matrixed environment.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Discretionary and formulaic incentive and retention awards may be available to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level