Financial Applications Support Senior Analyst
About The Position
The Financial Applications Support Senior Analyst provides application and system support, testing to ensure financial reporting quality, and installation of new products. The role manages Tier 1 and Tier 2 service calls, incidents, and work orders for internal clients and projects. It requires strong technical and analytical skills, customer service expertise, and the ability to manage multiple high-priority tasks efficiently. The position is based at the Firm's global operations center in Tampa, Florida. The analyst supports finance and accounting users and applications, resolves complex issues, performs testing and quality assurance, maintains documentation, handles ad hoc reporting requests, and participates in routine mid-month and month-end processes. The position also includes vendor coordination, application maintenance, and special projects. The employee is expected to maintain a regular and predictable schedule and remain engaged in work activities during business hours unless otherwise approved or required by law.
Requirements
- Bachelor’s degree in information systems, Information Technology, or a related field.
- 7+ years of relevant application experience.
- Excellent customer service skills.
- Strong communication skills.
- Knowledge of Transact-SQL and strong data analysis skills.
- Proven ability to successfully manage multiple high-priority tasks.
- Knowledge of or ability to learn Microsoft Office Suite or Microsoft 365.
- Ability to sit or stand for extended periods of time.
- Moderate or advanced keyboard usage.
Nice To Haves
- Law firm or financial industry experience.
Responsibilities
- Provide expert-level support and maintenance for finance and reporting applications.
- Troubleshoot, research, and efficiently resolve complex application issues.
- Escalate issues requiring vendor support and manage vendor activities through resolution.
- Review incident history for recurring issues and advise on or implement corrective action.
- Execute advanced testing and quality assurance requirements in support of problem resolution.
- Implement corrective actions to prevent problems from recurring.
- Update or establish comprehensive documentation for work functions.
- Handle ad hoc reporting requests.
- Prepare detailed documentation for new or enhanced systems and applications.
- Perform ongoing maintenance and review of application systems and programs; identify problems and develop appropriate solutions.
- Participate in routine mid-month and month-end processes.
- Provide advanced application assistance and support to finance and accounting users.
- Maintain a regular and predictable work schedule and full attention to work activities during business hours, subject to applicable exceptions.
- Perform special projects and other duties as assigned.
Benefits
- Comprehensive medical plans, including PPO and HDHP options, with domestic partner coverage.
- Dental and vision plans, including domestic partner coverage.
- Life and AD&D insurance.
- Short- and long-term disability insurance.
- Tax-advantaged accounts for health care expenses, including FSAs and HSAs.
- Dependent care FSAs.
- Health advocacy services.
- Behavioral health and counseling resources for all family members.
- 401(k).
- Profit sharing.
- Backup dependent care.
- Senior care planning support.
- Resources for individuals with developmental disabilities and their caregivers.
- Paid holidays and other paid time off, including paid leave for new parents.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
