Applications Support Sr Analyst - Assistant Vice President

Citi•New York, NY

18h•$109,120 - $163,680

About The Position

The Applications Support Sr Analyst is a seasoned professional who applies in-depth disciplinary and industry knowledge to support Citi applications and improve processes and workflows. The role provides technical and business support to application users, resolves application issues, and drives stability, efficiency, and effectiveness improvements. It maintains applications in daily operations after development, supporting their operating environments and ensuring stability, quality, functionality, and service-level expectations are met. The position evaluates complex and variable issues, assesses risks and impacts, and works with business and technology teams to resolve problems. It contributes to application enhancements, releases, contingency planning, production support tooling, and post-implementation analysis. The role also serves as a liaison among users and traders, internal technology groups, and vendors; advises stakeholders and colleagues; and coaches newer analysts. It operates with limited direct supervision and requires sound judgment, communication, and attention to compliance, risk, and the firm's reputation.

Requirements

5–8 years of experience in an application support role.
Experience installing, configuring, or supporting business applications.
Experience with some programming languages and willingness or ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and reprioritization.
Effective written and verbal communication, including explaining technical issues in simple terms to non-IT staff.
Demonstrated analytical skills.
Experience using tools for issue tracking and reporting.
Knowledge of or experience with problem management tools.
Good all-round technical skills.
Ability to share information effectively with other support team members and technology teams.
Ability to plan and organize workload.
Consistently clear and concise written and verbal communication skills.
Ability to communicate appropriately with relevant stakeholders.
Bachelor's/University degree or equivalent experience.

Responsibilities

Provide technical and business support to users of Citi applications, resolving application issues and improving stability, efficiency, and effectiveness.
Maintain applications that have completed development and are running in the firm's daily operations.
Manage, maintain, and support applications and their operating environments in line with stability, quality, functionality, and service-level expectations.
Perform start-of-day checks, continuous monitoring, and regional handovers.
Perform same-day risk reconciliations.
Develop and maintain technical support documentation.
Identify ways to maximize the potential of applications.
Assess the risk and impact of production issues and escalate them promptly to business and technology management.
Ensure storage and archiving procedures are in place and functioning correctly.
Define scope and objectives for complex application enhancements and problem resolution.
Review and develop application contingency plans to ensure availability to users.
Work with development and production support teams to prioritize bug fixes and support tooling requirements.
Participate in application releases from development and testing through deployment into production.
Conduct post-implementation analysis to confirm successful system design and functionality.
Identify technology-related risks, vulnerabilities, and security issues, and communicate their impact.
Ensure essential procedures are followed and help define operating standards and processes.
Act as a liaison between users and traders, internal technology groups, and vendors.
Raise problems to appropriate technology and business teams while adhering to service-level agreements.
Advise or coach new or lower-level analysts.
Use evaluative judgment based on factual analysis in complicated and unique situations.
Help ensure the quality of work provided by self and others, impacting the team and closely related work teams.
Own and participate in support projects focused on stability, efficiency, and effectiveness.
Assess risk in business decisions, promote compliance with applicable laws, rules, regulations, and policy, use sound ethical judgment, and transparently escalate, manage, and report control issues.
Perform other duties and functions as assigned.

Benefits

Medical coverage
Dental coverage
Vision coverage
401(k)
Life insurance
Accident insurance
Disability insurance
Wellness programs
Paid time off, including vacation and sick leave
Paid holidays
Discretionary and formulaic incentive and retention awards may be available to eligible employees