Applications Support Analyst - Assistant Vice President

Citi•New York, NY

11d•$109,120 - $163,680•Hybrid

About The Position

As a Senior Application Support Analyst at Citi, you will support business-critical applications used by trading and business users. You will be part of a technology support team responsible for day-to-day application performance, issue resolution, risk reconciliation, and release support. The role focuses on improving stability, efficiency, and service quality while working with global teams.

Requirements

Bachelor's degree or equivalent practical experience.
At least 5 years of experience in an application support role, including installing, configuring, or supporting business applications.
Working knowledge of Unix and SQL.
Familiarity with programming languages and willingness to build new technical skills.
Strong troubleshooting and analytical skills, including the ability to filter, prioritize, and validate information from multiple sources.
Experience using issue tracking, reporting, and problem management tools.
Ability to organize workload and adapt quickly to changing priorities.
Clear, concise written and verbal communication skills, including explaining technical issues to non-technical stakeholders.

Responsibilities

Resolve application issues for trading and business users to maintain system stability and performance.
Maintain application systems and their operating environments in line with service level expectations.
Run start-of-day checks, continuous monitoring, and regional handovers.
Perform same-day risk reconciliations, assess production issue impacts, and escalate promptly to business and technology management.
Identify risks, vulnerabilities, and security issues across supported applications and communicate their impact to stakeholders.
Partner with development and production support teams to prioritize bug fixes and define tooling requirements.
Support application releases from development through testing and deployment, and review results to confirm successful performance.
Coach junior analysts and serve as a key liaison among users, internal technology teams, and vendors.

Benefits

Learning and development programs
Wellbeing support and resources
Financial wellbeing programs, including competitive pay and benefits
Family support programs
Medical, dental, and vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off, including vacation, sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards for eligible employees