Systems Analyst

TEKsystems • Tacoma, WA

7d • $25 - $40 • Onsite

About The Position

The IT Support Technician provides frontline technical support across Information Technology (IT) and Operational Technology (OT) environments, serving as the primary point of contact for end users. Reporting to the IT Operations Manager, the role supports business-critical systems, infrastructure, and industrial operations technology while delivering customer service. The position is based onsite in Tacoma, Washington, and is a contract role.

The technician provides hands-on and remote support for end-user devices, applications, infrastructure, and operational systems. The role also supports cybersecurity, asset and documentation management, incident and service-request handling, infrastructure monitoring, and collaboration with IT, engineering, operations, vendors, and third-party partners. Day-to-day and after-hours support may be required, including participation in an on-call rotation and on-site response within 30 minutes for significant outages.

Requirements

• At least 3 years of experience in an applicable Information Technology discipline.
• At least 2 years of direct experience troubleshooting Microsoft Windows operating systems.
• Experience providing desktop and help desk support in a Windows environment.
• Strong troubleshooting and diagnostic skills for hardware, software, and network-related issues.
• Hands-on experience supporting desktops, laptops, mobile devices, VoIP phones, printers, and peripherals.
• Working knowledge of Active Directory, user account administration, distribution lists, and access management.
• Experience using ServiceNow for ticket management, change requests, user administration, and service desk operations.
• Familiarity with cloud-based systems and Microsoft technologies.
• Understanding of networking fundamentals, including TCP/IP, VLANs, wireless networking, and connectivity troubleshooting.
• Strong communication, customer service, relationship-building, analytical, and problem-solving skills.
• Ability to work effectively independently and within a team.
• Willingness and ability to provide day-to-day and after-hours support as appropriate, participate in an on-call rotation, and respond on-site within 30 minutes to significant outages.

Nice To Haves

• Experience supporting industrial or operational technology (OT) environments.
• Experience with PC deployment projects, operating system migrations, imaging, and hardware rollout initiatives.
• Exposure to server, storage, and infrastructure support.
• Knowledge of OT cybersecurity principles and industrial control systems.
• Experience in regulated, production, manufacturing, energy, transportation, or critical infrastructure environments.

Responsibilities

• Provide hands-on and remote support for desktops, laptops, mobile devices, software applications, VoIP systems, printers, audiovisual equipment, and end-user computing environments.
• Troubleshoot, repair, image, deploy, and maintain hardware and software; support system performance, upgrades, and hardware refresh initiatives.
• Support IT infrastructure, including network connectivity, VLANs, servers, storage, data centers, network closets, wireless access points, cabling, fiber infrastructure, and VoIP gateways.
• Assist with OT systems, including industrial PCs, HMIs, PLC-connected equipment, SCADA connectivity, data historians, control networks, and site-specific operational technologies.
• Support cybersecurity initiatives through endpoint protection, patch management, network segmentation monitoring, and adherence to corporate security standards.
• Install, maintain, and troubleshoot equipment in data centers, network closets, and OT control rooms, coordinating with remote IT and engineering teams.
• Serve as the first point of contact for technical issues via phone, email, instant messaging, and walk-up support; communicate throughout the support process and work toward timely resolution.
• Document incidents, service requests, changes, and solutions in ServiceNow; maintain SLA compliance and contribute to knowledge management resources.
• Track and manage IT and OT hardware assets and maintain system documentation, network diagrams, equipment inventories, and configuration records.
• Collaborate with IT, engineering, operations, vendors, and third-party partners on maintenance activities, outages, projects, and continuous improvement initiatives.
• Monitor and support critical infrastructure, including UPS systems, network switches, firewalls, communications systems, plant control systems, radios, paging systems, and terminal/pipeline communications.
• Provide day-to-day and after-hours support as appropriate, participate in an on-call rotation, and respond on-site within 30 minutes to resolve significant outages.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
• Voluntary life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, which may include PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed