Systems Analyst

City of Cleveland•2001 - Utilities Admin, OH

11d

About The Position

The Systems Analyst supports users by providing training and user documentation, building and running reports, conducting usability testing, and troubleshooting issues. The position also maintains systems and learns new technologies. Additional duties include technical support, installation, inspection, troubleshooting, and maintenance of communications systems and related infrastructure at multiple City and customer locations. The analyst may be on call for emergencies, work scheduled evenings, weekends, or holidays, and have shifts changed during major storms or other emergencies. The position requires technical knowledge of electrical repair and installations and may involve field service at transmitter sites, dispatch centers, managed facilities, and customer locations. City employees are expected to embrace the City's guiding principles: placing Clevelanders at the center, empowering employees to do purposeful work, defining clear and pragmatic objectives, leading with trust and transparency, striving for equity, and embracing change.

Requirements

Associate's degree in Computer Science or a closely related field from an accredited college, university, or vocational school is preferred; equivalent combinations of education, training, and experience may substitute at a rate of two years for each year of college education lacking.
Technical knowledge of electrical repair and installations.
Working knowledge of automotive wiring related to installation and maintenance of mobile two-way radios and other mobile electronic equipment.
Basic computer familiarity and working knowledge of Microsoft operating systems and programs, including Access, Excel, and Word.
Knowledge of radio systems technology principles and techniques, radio programming, and analysis.
Knowledge of applicable City, local, state, and federal laws and procedures, including FCC and FAA laws and regulations.

Nice To Haves

At least two years of industry experience in two-way radio installation, troubleshooting, and repair is preferred.

Responsibilities

Train users and create user documentation.
Build and run reports and conduct usability testing.
Troubleshoot user issues and maintain systems while learning new technologies.
Troubleshoot analog and digital communications systems and physical component issues across a geographically distributed radio network.
Support network infrastructure, including switches, RF equipment, LAN, telephony, Ethernet, microwave, and fiber.
Support installation of radio system equipment, hardware, and software.
Escort contractors performing maintenance on City or lessee equipment at sites.
Be available on call for emergency work at transmitter sites, dispatch centers, City events, and other needed locations.
Adjust shifts or schedules when necessary during major storms or other emergencies; work evenings, weekends, and holidays as scheduled.
Inspect transmitter sites and related systems, including HVAC, tower lighting, generators, UPS units, and security systems, and identify anomalies.
Perform field service at the ORC, dispatch centers, managed facilities, and customer locations.
Develop, install, expand, and maintain communications systems, including performing difficult technical work.
Prepare and document new systems for vehicle installation.
Assume team members' duties during absences or emergencies and support technicians in learning job duties and electronics knowledge.
Inspect, analyze, troubleshoot, and resolve equipment issues; report findings requiring attention.
Apply relevant City, local, state, and federal policies, procedures, laws, and regulations.