Systems Analyst

State Street•Burlington, MA

10d•$70,000 - $118,750

About The Position

Provide functional application technical support to Charles River Development (CRD) customers in the Fixed Income and Derivatives space. The role serves as a central support representative, working with Product and Engineering to translate client needs into actionable feedback and solutions. Support includes diagnosing issues, resolving inquiries, providing user guidance and training, investigating complex technical problems and third-party integrations, and developing and testing workarounds. The position also manages sensitive or high-impact client issues professionally, follows support procedures while contributing to process improvement, and maintains accurate records of client interactions and resolutions. The analyst may support special projects and other duties as needed. CRD, part of State Street since 2018, develops enterprise investment management software for institutional investment, wealth management, and hedge funds. Its State Street Alpha platform is an open front-to-back investment management platform launched in 2019.

Requirements

Bachelor’s degree in a technical discipline such as Finance, Economics, Financial Engineering, or Fintech, or a related field.
Medium to advanced knowledge of fixed income instruments and derivative products, and understanding of the Trade Life Cycle.
Excellent communication and interpersonal skills, including the ability to engage senior stakeholders, facilitate working sessions, and gather requirements.
Strong analytical and problem-solving skills, attention to detail, and demonstrated experience in process analysis.
Ability to prioritize, manage multiple tasks, and work effectively in a fast-paced, client-driven environment.
Team-oriented and customer-focused approach with commitment to high-quality outcomes.
0–5 years of experience in financial technology, including trading support, middle/back-office operations, fund accounting, or front-office trading; exposure to Charles River IMS or similar OMS/EMS platforms.
Basic working knowledge of SQL.

Nice To Haves

An advanced degree (MBA or Master’s).
SIE or CFA Foundations certification.

Responsibilities

Serve as a central support representative for Fixed Income and Derivatives, collaborating with Product and Engineering to translate client needs into feedback and solutions.
Diagnose technical issues, resolve inquiries, and provide user guidance and training.
Investigate complex technical problems, including third-party integrations, and develop and test workarounds.
Deliver high-quality client support and handle sensitive or high-impact issues professionally.
Follow established support procedures and contribute to continuous process improvement.
Maintain accurate documentation of client interactions and issue resolutions.
Support special projects and perform additional duties as needed to support team and organizational objectives.

Benefits

401(k) retirement savings plan with company match.
Insurance coverage including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
Paid time off including vacation, sick leave, short-term disability, and leave for family care responsibilities.
Access to an Employee Assistance Program.
Incentive compensation, including eligibility for annual performance-based awards, subject to stated exclusions.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.