IT & Cloud Support Analyst
About The Position
Chameleon Integrated Services is hiring an IT & Cloud Support Analyst I to support an AI Reliability team serving U.S. government customers. The role helps improve reliability through processes and systems that maintain stability across platforms. Working with Jira, AWS, Azure, and internal tools, the analyst provides IT support, diagnoses infrastructure and application issues, manages user access, and tracks support tickets through resolution. The position calls for curiosity, clear documentation, customer-focused support, and care for operational integrity in a fast-paced, high-security environment. The role is onsite in downtown St. Louis five days per week. The schedule is either a morning shift (6 a.m.–2 p.m.) or an afternoon shift (2 p.m.–10 p.m.). Compensation is $26.46–$33.60, depending on experience and clearance level.
Requirements
- At least 2 years of experience on a help desk, as a systems administrator, or as a DevOps engineer.
- An associate's or bachelor's degree in a related field.
- Familiarity with ticketing systems such as Jira Service Management, cloud infrastructure, and interpreting dashboards and logs.
- Ability to work onsite five days per week.
- Ability to work either a morning shift (6 a.m.–2 p.m.) or afternoon shift (2 p.m.–10 p.m.).
Nice To Haves
- U.S. citizenship and an active security clearance, or willingness and eligibility to obtain one.
- Experience working within cleared facilities.
Responsibilities
- Own the support queue as the first point of contact for account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting.
- Run daily smoke tests, monitor internal channels or dashboards, and escalate incidents.
- Create and update technology documentation for customers.
- Work with the development team to integrate into its development cycle as a product tester.
- Monitor cloud infrastructure to triage and remediate issues as they arise.
- Proactively suggest and implement improvements to the environments.
- Coordinate across teams to champion and drive outcomes.
Benefits
- Competitive employee health insurance options, including dental.
- Company-paid vision plan.
- 401(k) plan with company match and no vesting period.
- Company-paid life insurance.
- Company-paid long- and short-term disability insurance.
- Training allowance.
- PTO.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
