OCM Coordinator - Engagement Support Analyst

NTT DATA Services•Springfield, IL

6d•$81,936 - $136,560•Hybrid

About The Position

NTT DATA is seeking an Organizational Change Management (OCM) Coordinator – Engagement Support Analyst to support OCM activities for large-scale business and technology modernization initiatives. The role supports stakeholder engagement, communications coordination, reporting and analytics, organizational readiness, training coordination, executive and administrative support, and document management. The position works with program leadership, project teams, and stakeholders to coordinate activities, manage information, track progress, and support implementation outcomes. Experience may be gained in any industry; Medicaid, MMIS/MES, consulting, and formal OCM experience are not required. The position is hybrid and may require up to 25% travel to the client location in Springfield, Illinois.

Requirements

Bachelor’s degree in business administration, Communications, Organizational Development, Public Administration, Human Resources, Information Systems, Healthcare Administration, or a related field, or equivalent relevant work experience.
At least 3 years of experience supporting project coordination, executive administration, stakeholder engagement, communications, reporting, program support, business analysis, organizational change management, or related functions.
At least 2 years of experience collecting, organizing, validating, analyzing, and reporting information using spreadsheets, reporting tools, or dashboards.
Experience coordinating meetings, workshops, stakeholder sessions, and project activities.
Strong written and verbal communication skills, including preparation of executive-level materials.
Ability to manage multiple priorities and work effectively with minimal supervision.
Strong analytical, organizational, critical-thinking, and problem-solving skills.
Discretion and ability to handle confidential information.
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.
Strong Excel skills, including formulas, lookup functions, filtering, charts, PivotTables, and data validation techniques.

Nice To Haves

Experience supporting large-scale business transformation, technology modernization, or organizational change initiatives.
Experience preparing executive briefings, leadership communications, dashboards, and performance reports.
Experience supporting training programs, stakeholder engagement activities, surveys, and readiness assessments.
Experience using SharePoint, Power BI, Power Query, or similar collaboration and reporting tools.
Experience coordinating work across multiple teams and stakeholder groups.
Experience supporting government, healthcare, Medicaid, human services, or public-sector programs; this is a plus but not required.

Responsibilities

Support stakeholder identification, stakeholder engagement activities, and organizational impact assessments.
Assist in developing and distributing project communications, stakeholder updates, presentations, FAQs, and leadership messaging.
Support organizational readiness assessments, surveys, interviews, feedback collection, and adoption measurement activities.
Coordinate training schedules, participant communications, learning materials, attendance tracking, and workforce enablement efforts.
Support release readiness, go-live activities, adoption monitoring, stabilization efforts, and sustainment planning.
Coordinate leadership calendars, meetings, workshops, stakeholder sessions, and program events.
Prepare agendas, briefing materials, meeting minutes, action logs, and follow-up communications.
Maintain leadership priority trackers, monitor deliverables, and track outstanding action items and deadlines.
Support travel coordination, meeting logistics, executive correspondence, and preparation of leadership materials.
Coordinate information sharing and collaboration across leadership teams, project teams, and external stakeholders.
Collect, organize, validate, and analyze program information from multiple sources.
Develop dashboards, status reports, scorecards, executive summaries, and presentation materials.
Monitor program metrics and identify trends, discrepancies, risks, and areas requiring leadership attention.
Maintain reporting calendars and coordinate recurring reporting cycles and deliverable submissions.
Translate complex information into concise, executive-ready reports and presentations.
Support data collection, survey analysis, adoption reporting, and continuous improvement activities.
Maintain stakeholder lists, communication plans, engagement logs, and change management documentation.
Organize SharePoint repositories, document libraries, records, templates, and program artifacts.
Manage document version control, metadata, indexing, retention, and retrieval processes.
Maintain program trackers, distribution lists, deliverable inventories, and workstream records.
Support lessons learned, knowledge management, archiving, and documentation governance activities.