OCM Lead

NTT DATA Services•San Juan, PR

10d•$65,000 - $80,000•Remote

About The Position

NTT DATA is seeking an Organizational Change Management (OCM) Lead to lead the strategy, planning, development, and execution of change management supporting the successful implementation of PRE support. The role serves as a strategic advisor to executive sponsors, project leadership, business units, and stakeholders, identifying organizational challenges and impacts and developing actionable solutions that promote adoption. The OCM Lead drives alignment, influences stakeholders, manages resistance, and ensures the people side of change is planned, executed, measured, and sustained. The position is based in San Juan, Puerto Rico, and is described as a remote role. The posting states that compensation is $65,000–$80,000, with starting pay up to $80,000 plus benefits. Actual compensation depends on work location, experience, skills, and other qualifications; incentive compensation may also be available. The role is eligible for company benefits.

Requirements

At least six years of experience leading organizational change initiatives for large-scale, complex projects.
At least three years of experience with change management frameworks, such as ADKAR, Kotter, or Lewin, and related best practices.
At least three years of experience with Medicaid eligibility processes, including policy, determinations, and enrollment.
A bachelor's degree or at least four years of related experience.
At least three years of experience conducting change impact assessments, stakeholder analysis, readiness assessments, and defining success metrics.
Fluency in Puerto Rican Spanish, including clear and accurate reading, writing, and communication, with understanding of relevant regional linguistic and cultural nuances.

Nice To Haves

Prosci® Change Management Certification or equivalent (the posting lists this under Preferred Skills but also says it is required).
Proven ability to develop and execute change management plans covering stakeholder engagement, communications, training, and resistance management.
Extensive experience preparing for and facilitating meetings and interviews, and making presentations.
Ability to use quantitative data to drive recommendations and decisions.
Experience developing and delivering training materials.
Strong problem-solving, teamwork, and customer service skills.
Residence on the island within driving distance of San Juan, Puerto Rico.

Responsibilities

Lead development and execution of an integrated OCM strategy supporting adoption of reengineered business processes, systems, and organizational structures.
Advise executive sponsors, project leadership, business units, and functional stakeholders on change risks, adoption strategies, and stakeholder engagement.
Identify client issues, assess root causes and impacts, and develop practical solutions addressing risks, barriers, and opportunities.
Conduct stakeholder analyses and change impact assessments to evaluate readiness, adoption risks, business challenges, and areas requiring intervention.
Design, lead, and oversee communication strategies that provide timely and transparent information to impacted stakeholders.
Develop and oversee training and knowledge-transfer strategies to ensure end-user readiness, proficiency, and sustained adoption.
Align change management activities with project milestones, business objectives, governance processes, and expected outcomes.
Facilitate executive alignment sessions, leadership forums, sponsor coaching, and stakeholder workshops to build active sponsorship.
Build consensus, resolve misalignment, and support decision-making across stakeholder groups through influencing and communication.
Monitor readiness, stakeholder sentiment, adoption progress, and change effectiveness using metrics, feedback, and analysis.
Identify and manage resistance to change through mitigation strategies, escalation paths, and leadership interventions.
Develop and execute long-term sustainment plans that embed changes in organizational culture, operating models, and day-to-day practices.
Coach and guide project teams, managers, and change agents to strengthen internal change capability and consistent execution.
Manage competing priorities and stakeholder groups and ensure timely delivery of change management work products.