Organizational Change Management (OCM) Lead
About The Position
BerryDunn is seeking an Organizational Change Management (OCM) Lead to join its Medicaid Practice Group. The role supports a State Health and Human Services agency with enterprise program management, Medicaid modernization, and adoption of new systems, processes, and ways of working. The OCM Lead will lead and execute change management activities supporting operations, Business Process Redesign (BPR), and Medicaid modernization, focusing on the people side of change while partnering with business and operational teams to assess current-state processes, define future-state practices, and prepare leaders and staff to adopt redesigned processes, systems, roles, and responsibilities. The OCM Lead will develop and implement a comprehensive OCM Plan using proven methodologies such as Prosci®, apply BPR methods for process discovery, analysis, redesign, and implementation, coordinate with project management, training, business process, operations, and systems teams, and provide strategic guidance to leadership. Work location may be fully onsite, hybrid, or remote. Kapolei, Hawaiʻi, or the U.S. West Coast is preferred, and the role requires working American Samoa Standard Time (ASST). Travel may be required up to 25% for client meetings, planning sessions, and project milestones in American Samoa.
Requirements
- 3 to 5 years of experience leading organizational change management efforts on complex initiatives.
- Strong communication skills and attention to detail.
- Demonstrated ability to excel in a team setting.
- Strong experience with Microsoft Excel, Word, and PowerPoint.
- Bachelor’s degree in organizational development, business, public administration, or a related field.
- Prosci® Change Management Certification.
- Demonstrated experience applying Prosci® or similar change management methodologies.
- Demonstrated experience leading BPR, business process improvement, or operational transformation efforts from current-state assessment through future-state implementation.
- Experience using process mapping and analysis techniques, such as swimlane diagrams, workflow analysis, root cause analysis, gap analysis, and identification of process performance measures.
- Ability to connect process redesign decisions to organizational impacts, workforce roles, policies and procedures, training, communications, and technology requirements.
- Strong facilitation, stakeholder engagement, and executive communication skills.
- Experience working with government or Medicaid agencies.
- Familiarity with EPMO or enterprise program environments.
- Experience coordinating change activities across multiple vendors and workstreams.
Nice To Haves
- Experience supporting large-scale system, policy, or process transformations; public sector and/or Medicaid experience is strongly preferred.
Responsibilities
- Conduct and synthesize organizational change readiness assessments incorporating leadership and staff perspectives.
- Oversee and facilitate cross-functional workgroups and plan and facilitate BPR activities, including stakeholder interviews, process discovery workshops, current-state assessments, future-state design sessions, and process validation.
- Develop and maintain process maps, workflow documentation, gap analyses, decision points, roles and responsibilities, business requirements, and actionable redesign recommendations.
- Identify process inefficiencies, control gaps, handoff challenges, and opportunities to streamline operations, improve service delivery, clarify accountability, and support system-enabled workflows.
- Translate future-state process changes into stakeholder impacts, role changes, communication needs, training requirements, readiness activities, and adoption measures.
- Develop resistance management strategies, escalation paths, and mitigation plans.
- Support leadership alignment and readiness for system, policy, and process changes.
- Coordinate OCM activities with system vendors and other project partners.
- Guide development of targeted communications tailored to key stakeholders and audience groups.
Benefits
- Eligible employees have access to benefits supporting physical, mental, career, social, and financial well-being; the posting refers applicants to the company website for the complete benefits list.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
