Organizational Change Management (OCM) & Learning Analyst

Community Health Systems Professional Services Corporation•Franklin, TN

About The Position

Community Health Systems (CHS) is hiring an Organizational Change Management (OCM) & Learning Analyst for its Electronic Health Record (EHR) Team. The role supports change and learning strategies that promote readiness, adoption, and effective use of EHR products and solutions. The analyst assesses stakeholder and learning needs, develops enablement solutions, and applies change management practices to support successful implementation and sustainment. As part of the End-User Experience & Engagement team, this role partners with clinical, operational, product, technology, and project teams to improve the EHR experience and advance organizational priorities. The analyst supports change and learning activities for EHR products, healthcare technology initiatives, and organizational transformation. The role assesses impacts, readiness gaps, adoption barriers, and capability and learning needs; designs and coordinates role-based training, curricula, job aids, workflow resources, and other learning content; and supports stakeholder engagement, go-live readiness, adoption, and post-implementation sustainment. The analyst also supports super user programs, project governance, learning standards, and operational processes; evaluates learning and adoption effectiveness; applies learning and change management best practices and emerging technologies; translates complex information into actionable resources; and maintains project and learning documentation. Regular and reliable attendance is required, along with compliance with all policies and standards. Other duties may be assigned.

Requirements

3–5 years of relevant professional experience supporting organizational change, learning, enablement, implementation, or transformation initiatives.
Experience applying change management principles and practices to assess impacts, build readiness, engage stakeholders, and drive adoption.
Experience developing and delivering learning, enablement, or change strategies for diverse stakeholder audiences.
Experience collaborating with cross-functional project, product, clinical, operational, technology, and other stakeholder teams to support change initiatives.

Nice To Haves

Advanced degree in Organizational Development, Organizational Psychology, Learning and Development, Healthcare Administration, Public Health, Business Administration, Education, or a related field; equivalent experience is also accepted.
Relevant professional certification in change management, organizational development, instructional design, learning and development, project management, healthcare administration, or health informatics.
Experience in instructional design, curriculum development, adult learning, or learning content creation, preferably for healthcare technology or EHR products.
Experience applying formal change management methodologies, tools, and practices.
Experience developing role-based training, job aids, and other learning resources to support EHR or technology adoption.
Experience supporting EHR implementations or enhancements, clinical technology adoption, or healthcare transformation within a healthcare or health system environment.
Experience supporting product releases, go-live readiness, and post-implementation adoption.

Responsibilities

Support organizational change and learning strategies for EHR products, healthcare technology initiatives, and organizational transformation.
Assess change, capability, and learning needs to identify stakeholder impacts, readiness gaps, adoption barriers, and appropriate solutions.
Partner with clinical, operational, technology, learning and development, and project teams to integrate change and learning activities into implementations, releases, and organizational initiatives.
Design and coordinate learning and enablement solutions, including role-based training, curricula, job aids, workflow resources, and other learning content using adult learning and instructional design principles.
Apply change management practices to support stakeholder engagement, readiness, adoption, and sustainment of new technologies, workflows, and processes, including go-live and post-implementation activities.
Support super user programs by developing enablement resources, coordinating engagement activities, and facilitating ongoing knowledge sharing and adoption.
Support project governance, learning standards, and operational processes to ensure consistent, high-quality EHR learning and end-user experiences.
Evaluate learning and adoption effectiveness using feedback, engagement, readiness, and other relevant measures to identify improvement opportunities.
Apply learning and change management best practices and emerging technologies to enhance learner experience and organizational effectiveness.
Translate complex clinical, operational, and technical information into clear, actionable learning and change resources and facilitate knowledge sharing across stakeholder groups.
Maintain accurate project and learning documentation, including plans, materials, assessments, readiness activities, and lessons learned.
Perform other duties as assigned; maintain regular and reliable attendance; and comply with all policies and standards.