Senior Organizational Change Management (OCM) Consultant

NTT DATA Services•Springfield, IL

1d•$81,936 - $136,560•Hybrid

About The Position

NTT DATA is seeking a Senior Organizational Change Management (OCM) Consultant to support the Illinois Department of Healthcare and Family Services (HFS) Medicaid Enterprise System (MES) modernization initiative. The consultant will lead organizational change efforts to promote stakeholder readiness, workforce adoption, and successful business transformation. The role independently manages assigned OCM workstreams and develops deliverables spanning organizational readiness, stakeholder engagement, communications, training, resistance management, adoption measurement, stabilization, and transition activities. The consultant works closely with executive sponsors, program leadership, business stakeholders, and delivery teams to ensure that change impacts are understood, managed, and adopted across the organization. The position is hybrid, with the possibility of up to 25% travel to the client location in Springfield, Illinois. Compensation has a stated starting pay range of $81,936 to $136,560, with actual compensation dependent on relevant experience, technical skills, and other qualifications. The position is eligible for company benefits.

Requirements

Bachelor’s degree or equivalent combination of education and relevant professional experience.
Six or more years of experience supporting organizational change management, business transformation, organizational development, strategic planning, business process improvement, or technology modernization initiatives.
Five or more years of experience independently developing and executing organizational change management deliverables and strategies.
Three or more years of experience leading OCM initiatives for large-scale organizational or technology transformation efforts.
Three or more years of experience supporting MMIS, MES, healthcare, health and human services, or similarly complex public-sector transformation programs.
Demonstrated experience developing stakeholder analyses, organizational impact assessments, readiness assessments, communication plans, training materials, adoption strategies, and executive-level presentations.
Experience measuring organizational readiness, tracking adoption metrics, analyzing change outcomes, and recommending improvement actions.
Experience facilitating executive meetings, stakeholder workshops, interviews, training sessions, and collaborative working sessions.
Strong analytical, problem-solving, organizational, relationship management, and communication skills.
Proficiency with Microsoft Office Suite, SharePoint, and Microsoft Visio.
Ability to manage multiple priorities, deliverables, risks, and stakeholder groups in a complex project environment.
Ability to travel up to 25%.

Nice To Haves

Prosci Change Management Practitioner Certification.
Certified Change Management Professional (CCMP) or comparable change management certification.
Experience supporting Medicaid Enterprise System (MES) modernization initiatives.
Experience supporting state government, health and human services, Medicaid, healthcare, or other public-sector modernization programs.
Experience working with executive leadership, governance boards, and large stakeholder communities.
Experience developing organizational readiness frameworks, adoption measurement approaches, and change performance dashboards.
Experience supporting Agile, SAFe, Lean, or iterative delivery methodologies.
Experience developing accessibility-compliant communications and training materials.
Experience with Microsoft Project or similar project management tools.
Experience supporting large-scale cloud, enterprise platforms, or digital transformation initiatives.

Responsibilities

Develop and execute stakeholder engagement strategies and communication plans tailored to executive leadership, managers, staff, and external stakeholders.
Produce executive-ready presentations, briefings, dashboards, reports, FAQs, talking points, and communications materials.
Design and support implementation of change adoption metrics, readiness indicators, success measures, and organizational performance reporting.
Identify change risks, stakeholder concerns, and resistance points; develop and implement mitigation strategies and corrective actions.
Coach executive sponsors, business leaders, managers, and stakeholder groups on change leadership, employee engagement, and adoption responsibilities.
Conduct interviews, workshops, focus groups, assessments, presentations, and facilitated working sessions.
Perform training needs analyses and develop role-based training strategies, curricula, job aids, learning materials, and reinforcement activities.
Support release readiness, deployment activities, go-live planning, post-implementation adoption monitoring, lessons learned, and transition activities.
Collaborate with PMO, business, technical, testing, training, and implementation teams to align change activities with program objectives and milestones.
Ensure assigned deliverables meet quality standards, contractual requirements, client expectations, and established timelines.