IT Business Analyst II – Requirements Engineering & Application Support

Axiom Path • Charlotte, NC

10d • Hybrid

About The Position

The IT Business Analyst II contributes to application enhancements, business process improvements, and production support, helping ensure technology solutions align with business objectives. The role partners with business stakeholders, product owners, developers, and quality assurance professionals to translate operational challenges into practical technology improvements.

The position leads requirements gathering and analysis for small to moderately complex technology initiatives, supports application delivery and backlog refinement, and provides Level 2 application support. It also coordinates UAT activities, maintains requirements and application documentation, and independently manages competing priorities with limited supervision.

The role is based in Charlotte, NC, in a hybrid work environment: onsite Monday through Thursday and remote on Fridays. The schedule consists of eight-hour onsite workdays with core working hours between 9:00 AM and 4:00 PM.

Requirements

• 3–5 years of relevant experience in IT business analysis, systems analysis, application support, process improvement, or technology delivery.
• Demonstrated experience independently eliciting, analyzing, documenting, and validating business and functional requirements.
• Ability to translate stakeholder needs into actionable user stories, acceptance criteria, process documentation, and technical deliverables.
• Hands-on experience supporting business applications, investigating production issues, performing root cause analysis, and recommending corrective actions.
• Ability to work effectively with limited supervision, exercise sound judgment, and take ownership of assigned responsibilities.
• Experience supporting Agile delivery practices, backlog refinement, requirements prioritization, and cross-functional development activities.
• Familiarity with UAT planning, test scenario creation, defect management, and solution validation.
• Working knowledge of business process analysis, application dependencies, and basic data analysis.
• Strong communication, facilitation, organizational, and problem-solving skills.
• Ability to collaborate with diverse stakeholders, resolve routine conflicts professionally, and balance multiple priorities.
• Bachelor's degree in Business, Information Systems, Computer Science, or a related discipline, or equivalent practical experience.

Nice To Haves

• Experience using Azure DevOps or Jira for requirements management and Agile delivery.
• Familiarity with SQL, data querying, and analyzing business information.
• Experience creating business process flows, workflow diagrams, or other process modeling artifacts.
• Exposure to supporting multiple enterprise applications or interconnected business systems.
• Experience working across application development, testing, deployment, and ongoing production support.

Responsibilities

• Lead requirements gathering and analysis for small to moderately complex technology initiatives, translating business objectives into functional requirements, user stories, acceptance criteria, and supporting documentation.
• Facilitate stakeholder discussions to understand operational workflows, identify process gaps, and uncover opportunities for application enhancements.
• Partner with product owners and development teams to refine backlog items, establish scope, clarify requirements, and support delivery prioritization.
• Evaluate business rules, data relationships, and application dependencies to support solution design and process improvements.
• Provide Level 2 application support by investigating incidents, analyzing root causes, documenting findings, and recommending sustainable resolutions.
• Coordinate User Acceptance Testing activities, including test scenario development, execution support, defect tracking, and validation of business requirements.
• Collaborate with technical and business teams to resolve application issues, minimize operational disruptions, and prevent recurring incidents.
• Maintain organized requirements documentation, process artifacts, and application knowledge to support development, testing, and production readiness.
• Manage competing priorities independently, communicate progress, and recommend practical solutions to business and technical challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level