IT Application Owner / Business Analyst

D-ploy•Boston, MA

2d•Hybrid

About The Position

D-ploy is seeking an experienced IT Application Owner / Business Analyst to lead technology project delivery in a highly regulated pharmaceutical environment. The role ensures that technology initiatives align with business objectives, regulatory requirements, and quality standards. It combines technical project management with hands-on delivery of GxP-validated and qualified systems, ideally in pharmacovigilance or drug safety. The role works closely with business stakeholders, technical teams, and external vendors to plan, coordinate, and deliver technology initiatives. The position owns business applications, primarily Microsoft 365 (including SharePoint and Planner) and Monday.com, and is responsible for their administration, configuration, maintenance, support, integrations, and longer-term development. The role can be performed in a hybrid arrangement with occasional onsite presence in the Boston area.

Requirements

At least 5 years of relevant experience in IT Business Analysis, Application Management, or Technology Ownership.
Strong knowledge of Microsoft 365, particularly SharePoint and Microsoft Planner.
Hands-on experience with Monday.com, including platform administration and configuration.
Proven experience in system administration, application configuration, and ongoing support.
Solid understanding of business analysis, requirements gathering, and solution design.
Experience working with external IT service providers or Managed Service Providers (MSPs).
Strong stakeholder management, communication, and problem-solving skills.
Proactive, independent, and solution-oriented approach to work.
Business-level English communication skills.
Ability to work in a hybrid arrangement with occasional onsite presence in the Boston area.
Valid criminal record extract, not older than three months.

Nice To Haves

Hands-on experience delivering GxP-validated and qualified systems, ideally within pharmacovigilance or drug safety.
Knowledge of Workato or application integrations.

Responsibilities

Act as Technology Owner for business applications, primarily Microsoft 365 (SharePoint and Planner) and Monday.com.
Administer, configure, maintain, and manage assigned applications on an ongoing basis.
Gather and analyze business requirements and translate them into technical solutions.
Design and recommend solutions to improve business processes and application functionality.
Coordinate with Managed Service Providers (MSPs) to support smooth day-to-day application operations.
Define and manage the mid- and long-term strategy and development of assigned technologies.
Collaborate with business stakeholders, capability owners, and IT teams to align technology solutions with business needs.
Oversee application integrations, particularly between Monday.com and Workato.
Support continuous improvement, troubleshooting, and optimization of existing applications.