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Shift Supervisor

CVS Health•Acton, MA
•$17 - $26

About The Position

A Shift Supervisor supports the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, ensures smooth store operations, and completes all opening and closing procedures.

Requirements

  • Deductive reasoning ability, analytical skills, and computer skills.
  • Advanced communication and supervision skills.
  • Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
  • Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

  • Experience as a retail supervisor.
  • High school diploma or equivalent is preferred but not required.

Responsibilities

  • Work effectively with store management and store crews.
  • Supervise the store crew by assigning, directing, and following up on activities.
  • Communicate information effectively between store management and crews.
  • Assist customers with questions, problems, and complaints.
  • Promote CVS customer service culture by greeting customers, offering help, and thanking them.
  • Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
  • Maintain customer and patient confidentiality.
  • Price merchandise and stock shelves.
  • Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
  • Execute the display and maintenance of off-shelf merchandise.
  • Reset departments following planograms (POGs).
  • Lead store staff when no manager or Operations Supervisor is onsite and ensure opening and closing procedures are completed.

Benefits

  • Dental benefits, subject to hours worked and eligibility.
  • Vision benefits, subject to hours worked and eligibility.
  • Wellness resources.
  • Employee discounts.
  • Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility.

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