Clinical Supervisor - Carolina Ear, Nose & Throat

Bon Secours Mercy Health•Greenville, SC

About The Position

The Clinical Supervisor works in conjunction and collaborates with the Practice Manager to provide clinical and administrative managerial oversight and direction for the practice’s day-to-day clinical operations. The supervisor models and develops a patient-focused culture emphasizing patient safety and satisfaction, maintains positive and collaborative relationships in the clinical environment, and coaches, develops, and empowers clinical staff. The role acts as a clinical and administrative liaison for clinical staff to support smooth, efficient operations and a collaborative team environment. The position also performs clinical duties within the appropriate certification or licensure scope of practice, supporting providers and patients with assessments, procedures, testing, supplies and medications, and virtual visits. The role requires an active state LPN license with medication and IV privilege, or an accepted medical assisting certification, along with the applicable education and training requirements described in the posting.

Requirements

High school diploma or GED.
Active state Licensed Practical Nurse (LPN) license with medication and IV privilege, or active medical assisting certification from an accepted certifying organization.
Accepted medical assisting certifications include CMA (American Association of Medical Assistants), RMA (American Medical Technologists), CCMA (National Healthcareer Association), NCMA (National Center for Competency Testing), or NRCMA (National Association for Health Professionals); certain certifications are not accepted in South Carolina.
ABR-OE may be accepted if the incumbent is unable to obtain MA certification; it is not accepted in South Carolina.
BLS Basic Life Support from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
Strong oral and written communication skills.
Ability to multitask and prioritize.
Ability to handle difficult conversations with employees and/or providers.
General knowledge of clinical and non-clinical areas and medical terminology.
Ability to work collaboratively with patients, families, and teams in a high-volume environment.
Ability to use standard office equipment, including a computer, copier, phone, and fax machine.

Nice To Haves

Completion of an accredited medical assistant post-secondary education program is preferred in all states except South Carolina.
In South Carolina, completion of one of the listed qualifying medical assisting education or training programs is required: an accredited medical assisting post-secondary program; an approved Career and Technical Education health sciences program; a military medical assisting program; a U.S. Department of Labor-approved Registered Apprenticeship program; or a health-care-employer-delivered training program aligned to a nationally accredited certification exam.
Completion of an externship or clinical lab training.
One year of recent medical assisting experience.

Responsibilities

Collaborate with the Practice Manager to oversee and direct clinical and administrative aspects of the practice’s day-to-day clinical operations.
Promote a patient-focused culture emphasizing patient safety and satisfaction; coach, develop, and empower clinical staff.
Serve as a clinical and administrative liaison to support efficient operations and collaboration among clinical staff.
Under provider direction and within the appropriate scope of practice, collect and document patient chief-complaint information, including measurements such as respirations, blood pressure, pulse oximetry, height, weight, and temperature, and document patient and family needs.
Order and ensure availability of supplies, vaccinations, and medications; monitor and coordinate their proper disposal in accordance with regulatory requirements.
Collect patient data, identify significant changes in patient condition, and report them to the provider.
Perform procedures and tests within state guidelines and applicable scope of practice.
Understand and comply with legal responsibilities and requirements associated with the applicable certification or licensure role.
Assist patients and providers with virtual visits, including setup, pre-charting, test calls, troubleshooting, collecting chief complaints, conducting health-maintenance checks, reviewing medications, following up on orders and appointments, and collecting co-pays.
Direct, supervise, and evaluate practice work activities.
Direct and conduct recruitment, hiring, and training activities to meet personnel needs.
Develop and implement practice policies and procedures.
Conduct and administer clinical operations, including accounting, budget planning, authorization of clinical payments and expenses, and coordination of clinical financial reporting.
Plan, implement, and administer practice programs and services, including personnel administration, training, and coordination of medical, nursing, and practice staff.
Maintain awareness of developments in medicine, diagnostic and treatment equipment, data-processing technology, government regulations, health insurance changes, and financing options.
Maintain communication among the practice, clinic, and operational teams.
Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.