Supervisor

DSV • Houston, TX

1d • Onsite

About The Position

The Operations Supervisor oversees daily inbound, outbound, product slotting, and customer communication activities, including labor scheduling, space utilization, equipment, and staffing. The role manages warehouse labor and plans operations to meet company service, cost, productivity, safety, and quality objectives. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor oversees receiving, warehousing, and shipping in accordance with company policies and the site's operating agreement with the client.

People-management duties include hiring and training, assigning daily work, evaluating performance, addressing performance issues, resolving problems, supporting professional development, and contributing to performance reviews and related HR activities. The Supervisor keeps management and client representatives informed about operational issues and supports continuous improvement, cost savings, customer satisfaction, and compliance with corporate and client SOPs. The role may also assist with physical warehouse operations as needed.

Requirements

• High school diploma or GED.
• At least 3 years of experience in a logistics, distribution, or relevant environment.
• At least 1 year of supervisory experience.
• Satisfactory completion of a forklift training program.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Ability to use RF scanners and WMS functions.
• English reading, writing, and verbal communication skills, including business communication.
• Basic to intermediate math skills to verify product quantities, count inventory, and perform related duties.
• Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
• Good organizational, personnel, communication, leadership, supervision, and planning skills.
• Ability to work flexible schedules, including nights and weekends, as required by operations.
• Ability to work overtime as dictated by business needs, whether mandatory or voluntary.
• Ability to adapt to change and work in a stimulating, fast-paced environment.
• Ability to work in warehouse temperatures that are not regulated and may range from mild to moderate during warmer and colder months.

Nice To Haves

• Prior material handling equipment (MHE) certification or knowledge of basic MHE operation.

Responsibilities

• Conduct staff meetings to review daily and weekly activities, plan work, and support continuous improvement.
• Keep senior management and client representatives informed about critical operational issues.
• Develop and maintain systems and procedures for safe, profitable management of operations, equipment, and products in accordance with company policies and client operating agreements.
• Manage operations to meet productivity, service, quality-system, and client KPI objectives.
• Implement and report cost-saving measures and suggest operational efficiencies.
• Supervise, counsel, and, when needed, discipline team members; provide direction and support to Human Resources.
• Assist with hiring, training, professional development, and performance evaluation activities, including recommendations for promotions and wage increases.
• Oversee training and evaluation of warehouse staff.
• Plan daily schedules using work orders, arrival notices, customer instructions, priorities, and available resources; assign duties to warehouse staff.
• Review pending work and trends and plan warehouse-space reorganization and changes to supplies, equipment, or staffing.
• Train new staff or delegate training, assess trainee progress, and assign additional duties as appropriate.
• Monitor the quantity and quality of work throughout the day and provide guidance as needed.
• Assign supervisory duties to experienced team members serving as leads and monitor their progress and problems.
• Keep the Manager informed of progress and issues, hold regular staff meetings, discuss improvement ideas, and communicate developments to staff.
• Assist in physical warehouse operations as needed.
• Match team members' skills to operational needs and maintain team motivation and customer satisfaction.
• Provide ongoing growth and development opportunities and input into annual performance reviews.
• Support and train team members in adherence to corporate and client Standard Operating Procedures.
• Participate in cross-training activities and work as a backup in other areas or departments when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED