Supervisor
About The Position
The Restaurant Floor Supervisor oversees daily front-of-house operations and is the primary point of contact during assigned shifts. This hourly leadership role supports team members, promotes efficient restaurant operations, and helps provide a positive guest experience while upholding company standards for hospitality, cleanliness, food safety, and teamwork. The position involves working in a fast-paced restaurant environment with frequent interaction with guests and team members. It requires flexibility, strong organizational skills, and the ability to remain calm under pressure while maintaining high service standards. Successful supervisors lead by example, foster a positive team culture, balance operational efficiency with hospitality, and support the development and success of their team.
Requirements
- Minimum of 1–2 years of restaurant experience.
- Strong customer service and interpersonal skills.
- Excellent communication and conflict-resolution abilities.
- Ability to multitask and make sound decisions in a fast-paced environment.
- Basic math and cash-handling skills.
- Working knowledge of POS systems.
- Food Handler and Alcohol Service certifications, where required by state or local regulations.
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 30 pounds.
- Ability to bend, reach, stoop, and perform repetitive movements throughout the shift.
Nice To Haves
- High school diploma or equivalent.
- Previous leadership or supervisory experience.
Responsibilities
- Supervise front-of-house operations during assigned shifts.
- Lead, coach, and support servers, hosts, bartenders, food runners, and other front-of-house staff.
- Ensure guests receive prompt, friendly, and professional service.
- Address guest concerns and resolve issues quickly and courteously.
- Monitor dining room activity to maintain efficient table turns and service flow.
- Assist with opening and closing procedures, including cash handling and shift reports.
- Ensure compliance with food safety, sanitation, and health department regulations.
- Maintain cleanliness and organization throughout the dining room, service stations, and guest areas.
- Coordinate with kitchen staff to ensure timely food delivery and effective communication.
- Assist with employee training and reinforce company policies and service standards.
- Monitor labor needs and communicate staffing concerns to management.
- Support inventory control by monitoring supplies and reporting shortages.
- Step into service roles as needed during peak business periods.
Benefits
- Competitive hourly wage
- Opportunities for overtime
- Employee meal discounts
- Paid training
- Career advancement opportunities
- Health, dental, and vision benefits (based on eligibility)
- Paid time off (based on eligibility)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
