Supervisor

IT'SUGAR LLC • Farmington, UT

11d • Onsite

About The Position

IT’SUGAR is seeking a fun, dynamic Retail Supervisor to deliver an engaging customer experience and promote the brand. This shift-leadership role oversees store functions and team members and is described as a steppingstone toward management. The Supervisor helps ensure sales objectives are met, supports store operations, coaches and trains Sales Associates, and creates a positive, playful environment for customers and coworkers.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent preferred.
• Two years of retail experience and at least one year of supervisor experience preferred.
• Willingness to work a flexible schedule, including days, evenings, weekends, and holidays.
• Able and willing to work 32–40 hours per week.
• Able to use a POS/cash register.
• Able to stand and walk for long periods; use hands to handle or feel; reach with hands and arms; and talk or hear.
• Able to lift or move up to 25 pounds independently and up to 50 pounds with assistance.
• Able to work alone or with minimal supervision.

Nice To Haves

• High school diploma or equivalent.
• Two years of retail experience and at least one year of supervisor experience.

Responsibilities

• Oversee daily store operations and ensure sales objectives are met.
• Evaluate store operations and recommend or initiate actions to improve productivity, efficiency, effectiveness, and profitability.
• Coach and train Sales Associates to foster a productive work environment.
• Maintain a positive, enthusiastic, brand-proud attitude and promote safety by following company guidelines.
• Partner with the Store Manager to identify ongoing challenges and present solutions.
• Deliver customer service using the SUGARTAINMENT customer engagement model: set the stage, welcome, engage, entertain, and thank customers.
• Assist customers with requests and inquiries.
• Keep the sales floor clean and organized while maintaining visual standards.
• Operate the POS/register and properly process customer purchases.
• Follow up on customer requests for specific items and suggest additional products.
• Explain product benefits, features, prices, quality, and value to support sales.
• Maintain cash-handling records and reports and follow opening and closing procedures.
• Maintain visual standards and merchandise displays according to guidelines.
• Plan, coordinate, and set up special events and promotions.
• Communicate product recommendations to associates to support sales and inventory.
• Understand Loss Prevention policies and procedures and communicate issues to the Store Manager.
• Perform operational upkeep, including sales floor, backroom, and restroom maintenance, cleaning, and mopping.
• Represent the company’s values of being Positive, Playful, Present, and a Difference Maker, and work collaboratively with enthusiasm and cheerfulness.

Benefits

• Flexible scheduling
• Career growth opportunities
• Continuous training and development
• 30% employee discount
• Perk Spot discounts on cell phones, travel, events, and more
• 401(k) with company match beginning the first of the month following 60 days of employment
• Employee Assistance Program
• Medical, dental, and vision insurance
• Paid time off
• Health Savings Account and Flexible Spending Account
• Legal services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED