Subcontractor Jobs

About The Position

Requirements

• 10+years of experience in field operations, sustainment support, or technical services for complex systems
• 5+years of experience managing field engineering or technical support teams
• Demonstrated experience supporting government customers, preferably in aerospace, defense, satellite, or ground systems in classified environments
• Strong understanding of sustainment operations, maintenance concepts, and lifecycle support
• Bachelor’s degree in Engineering, Operations Management or related technical field, or equivalent experience
• US Government position. US Citizenship required
• Current DoD TS/SCI clearance or ability to obtain
• Ability to travel up to 20%

Nice To Haves

• Experience supporting satellite ground systems, mission control systems, or RF/communications infrastructure
• Active TS/SCI
• Familiarity with Six Sigma, or other process improvement methodologies
• Experience working under government contracts (e.g. DoD, civil agencies)
• Strong leadership and team-building skills
• Customer-focused mindset with strong communication and stakeholder management abilities
• Analytical and process-oriented problem solver
• Ability to operate effectively in mission-critical, high-reliability environments
• Comfortable balancing day-to-day operational execution with long-term improvement initiatives

Responsibilities

• Lead and mentor a team of engineers, technicians, and support personnel supporting satellite ground systems at customer sites
• Ensure staffing levels, skills, and certifications align with contract requirements and mission needs
• Establish clear performance expectations and conduct regular team performance reviews and development planning
• Serve as the primary operational interface to government customers for system sustainment and field support activities
• Ensure compliance with contractual service level agreements (SLAs), performance metrics, and renewals
• Drive continuous improvement initiatives across field operations, including maintenance procedures, incident response, logistics, subcontractor management, and reporting
• Standardize field processes and documentation to improve efficiency, reliability, and knowledge transfer
• Implement best practices to reduce downtime, improve mean time to repair (MTTR) and enhance system availability
• Oversee scheduling, prioritization, and execution of field activities including sustainment, preventative maintenance, upgrades, and issue resolution
• Coordinate with engineering, logistics, cybersecurity, and program teams to resolve complex technical and operational challenges
• Ensure effective configuration control and documentation of fielded systems
• Ensure adherence to government regulations, security requirements, and site-specific access protocols
• Promote a strong safety culture and ensure compliance with company and safety standards
• Support audits, inspections, and customer reviews related to field operations and sustainment performance

Benefits

• A range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.