Director - Subcontractor and Labor Management

Black Box•United States,

14d

About The Position

The Director, Subcontractor & Labor Management develops and executes Black Box’s labor sourcing, subcontractor management, workforce capacity, and field resource strategies across service delivery operations. The role ensures the availability of appropriate labor resources and subcontractor partnerships, along with compliance controls and performance management processes to support profitable growth, operational excellence, and customer satisfaction. The Director serves as a strategic link among Sales, Operations, Delivery, Procurement, PMO, Legal, and Finance. The position ensures labor resources are available, scalable, compliant, and cost-effective for Black Box’s data center, structured cabling, networking, deployment, and managed services businesses. The role is the executive owner of labor strategy, subcontractor performance, workforce capacity, supplier governance, and labor scalability.

Requirements

Bachelor’s degree in Business Administration, Supply Chain, Operations Management, Construction Management, Engineering, or a related field.
10 or more years of progressive leadership experience in labor management, workforce planning, field operations, subcontractor management, supplier management, or related operational functions.
Experience managing subcontractor networks and labor sourcing strategies across multiple geographic regions.
Experience supporting large-scale deployment, infrastructure, construction, telecommunications, data center, or technology services organizations.
Strong understanding of workforce forecasting, labor planning, subcontractor governance, and supplier relationship management.
Experience negotiating supplier agreements, labor contracts, and commercial terms.
Working knowledge of union and non-union labor environments.
Strong financial acumen, including labor cost analysis, budget management, and profitability optimization.
Experience developing and implementing supplier scorecards, governance structures, and performance improvement programs.
Proven ability to collaborate with Operations, PMO, Procurement, Legal, Finance, and executive leadership teams.
Demonstrated accountability, strategic thinking, leadership and influence, supplier relationship management, commercial acumen, problem solving and decision making, results focus, and customer focus.

Nice To Haves

Master’s degree.
Experience in telecommunications, structured cabling, data center, network infrastructure, or managed services industries.
Certification in Supply Chain, Procurement, Project Management, or Operations Management disciplines.
Demonstrated success building scalable labor and subcontractor management programs in high-growth environments.
Experience leading enterprise supplier governance and workforce capacity planning initiatives.

Responsibilities

Develop enterprise labor strategies and workforce capacity planning and forecasting processes across service delivery operations.
Create national and regional labor coverage models, identify labor-market risks, and develop mitigation plans.
Support large-scale project staffing strategies, including surge labor, and partner with Operations and PMO to forecast workforce demand and deployment requirements.
Develop and maintain a high-performing North American subcontractor network, including qualification, onboarding, governance, and performance management standards.
Build strategic partnerships with national, regional, and specialty labor providers; manage subcontractor scorecards, KPIs, reporting, escalations, and corrective action programs.
Ensure subcontractors meet quality, safety, compliance, and customer-service expectations.
Establish subcontractor contracting standards and labor-rate governance; partner with Procurement and Legal on MSAs, supplier contracts, and commercial negotiations.
Optimize labor costs while maintaining delivery quality and customer satisfaction; manage pricing strategies and preferred supplier programs.
Ensure compliance with insurance, certifications, licensing, and contractual requirements.
Support labor mobilization plans for large-scale deployments, including data center, network infrastructure, and structured cabling projects.
Align subcontractor resources with operational priorities and customer commitments, improve utilization and deployment effectiveness, and manage labor allocation during peak demand.
Establish supplier risk assessment and monitoring programs; manage subcontractor audits and remediation actions; monitor customer-specific labor requirements and applicable union labor compliance.
Develop contingency plans for labor shortages, workforce disruptions, and supplier risks.
Implement enterprise supplier scorecards and governance frameworks tracking safety, quality, productivity, responsiveness, and customer satisfaction.
Conduct quarterly business reviews with strategic labor and staffing partners and lead continuous improvement, corrective actions, and performance recovery plans.
Build a scalable labor ecosystem, establish labor management as a strategic capability, and improve labor availability, productivity, quality, safety, and operational performance.
Provide executive-level visibility into labor costs, workforce risks, capacity planning, and supplier performance.
Collaborate with Sales, Operations, PMO, Procurement, Finance, Legal, and Service Delivery teams to support business objectives and successful execution of complex customer projects.