Director, Team Member and Labor Relations

Hard Rock Hotel & Casino Ottawa • Las Vegas, NV

1d • Onsite

About The Position

The Director of Team Member and Labor Relations is a senior Human Resources leader responsible for the strategic direction, execution, and oversight of team member relations and labor relations across Hard Rock Hotel & Casino Las Vegas. The role advises and partners with executive leadership, department heads, and People & Culture teams to support consistent policy application, compliance with employment laws, positive labor relations, and a fair, respectful, and engaging workplace aligned with Hard Rock brand standards.

The Director oversees the Team Member Relations function and its professionals, manages relationships with union leadership and representatives, and leads responses to workplace matters including investigations, corrective action, grievances, arbitrations, and conflict resolution. The role also supports leaders with performance management, ensures compliant and respectful separations, and uses workforce data to identify trends and risks. Work is primarily office-based, with frequent presence throughout casino and resort operations in a fast-paced, 24/7 hospitality and gaming environment.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field from an accredited institution.
• At least 10 years of progressive experience in team member relations, employee relations, or labor relations.
• At least 7 years of leadership experience managing ER/LR teams or functions within a large, complex organization.
• Demonstrated experience supporting union-eligible or unionized workforces, including negotiations, grievances, and arbitrations.
• Strong knowledge of federal, state, and local employment laws and labor regulations.
• Experience partnering with employment and labor counsel on complex matters.
• Proven ability to influence executive leadership and collaborate effectively across organizational levels.
• Excellent written and verbal communication, facilitation, and conflict-resolution skills.
• High integrity, discretion, professionalism, and sound judgment.
• Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint) and HRIS platforms.
• Ability to obtain and maintain all required gaming licenses and certifications.
• Ability to work extended hours, varying shifts, and weekends as required by casino operations.
• Expert-level knowledge of employee relations and labor relations practices in hospitality and gaming environments.
• Strong leadership, coaching, and team development capabilities.
• Ability to navigate sensitive, complex, and high-risk workplace situations with confidence and professionalism.
• Strategic thinking, analytical, and decision-making skills.
• Ability to influence, partner, and collaborate with executive leadership and operational stakeholders.
• Commitment to fairness, compliance excellence, and a positive team member experience.
• Adaptability and resilience in a highly regulated, dynamic operating environment.
• Ability to communicate effectively in English and lead professional meetings, mediations, and presentations.

Nice To Haves

• SPHR or equivalent professional certification.

Responsibilities

• Develop and execute team member relations and labor relations strategies that foster engagement, accountability, performance, and compliance.
• Provide strategic leadership and oversight for employee and labor relations matters, including investigations, corrective action, grievances, arbitrations, and conflict resolution.
• Serve as the primary relationship leader and point of contact for union leadership, representatives, and labor partners.
• Partner with executive leadership, department leaders, and Talent Business Partners to address workplace issues proactively and mitigate risk.
• Ensure consistent and equitable application of policies, procedures, and performance management practices across the property.
• Oversee compliance with federal, state, local, and gaming-related employment laws and regulations, including FMLA, ADA, wage and hour requirements, and collective bargaining agreements.
• Direct daily operations of the Team Member Relations function, including supervising, coaching, and developing ER/LR professionals.
• Lead and support complex workplace investigations, document findings, and recommend legally sound outcomes.
• Manage labor contracts, interpret contract language, and ensure compliance with negotiated agreements.
• Collaborate with Legal and external labor counsel on sensitive or high-risk matters.
• Develop, update, and communicate employee relations and workplace conduct policies as needed.
• Oversee compliance training, reporting, audits, and records management related to team member relations.
• Use HRIS analytics and workforce data to identify trends, risks, and opportunities for proactive intervention.
• Support leaders with performance counseling strategies and improvement plans that promote accountability and engagement.
• Ensure offboarding and separations are handled respectfully, consistently, and in compliance with policy and law.
• Represent Team Member Relations leadership in cross-functional initiatives, hearings, negotiations, and executive discussions.
• Promote Hard Rock’s culture, values, ethical standards, and commitment to fairness and respect in employment practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Director