Site Reliability Engineer Jobs

About The Position

Requirements

• Bachelor’s degree in computer science or equivalent experience, with strong troubleshooting, and collaboration in a mixed team
• Strong hands-on experience Structured Query Language (SQL), Oracle PL SQL, Unix/Linux, Shell script and debugging across infrastructure components and cloud technologies (Global Control Programme (GCP) preferred)
• Experience with scripting languages such as Python, Ansible for automation of various manual tasks
• Hands on background in Site Reliability Engineering, including building SLI/SLOs, and working with monitoring and scheduling tools such as Geneos, Splunk, Grafana, and Control M, as well as ticketing tool like service now
• Ability to leverage or understand the potential of AI and Large Language Models in production environment is a plus

Nice To Haves

• Understanding of Site Reliability Engineering principles and Automation first mindset with a focus on reliability and service improvement
• Experience in controlled production environments with strong knowledge of ITIL practices, global service operations, and financial technology domain or client facing support functions
• Excellent communication skills, both written and spoken
• Ability to work in a fast-paced environment with competing and alternating priorities (with a constant focus on delivery)
• Strong analytical, troubleshooting, and problem-solving skills

Responsibilities

• Support the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedures
• As a Site Reliability Engineer, you are expected to carry out deep technical analysis of the production to identify performance, stability, and resilience enhancements
• Prioritize and diagnose incidents according to agreed procedures, investigate causes of incidents, seek resolution, and facilitate recovery
• Drive automation initiatives to reduce manual effort and continuously improve the production support environment
• Serve as DevOps Lead, work closely with the Change team in driving and embedding the production readiness controls (as part of the Software Delivery Lifecycle)

Benefits

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs