Cloud Operations Site Reliability Engineer (SRE)

BNY • Pittsburgh, PA

2d • $69,000 - $153,000

About The Position

BNY is seeking a Cloud Operations Site Reliability Engineer to join its Cloud, Platform, and AI Infrastructure team. The role is located in Pittsburgh or Lake Mary and supports day-to-day operations across BNY’s multi-cloud environment, primarily Azure and GCP, with AWS and OCI support as needed. The position supports cloud platforms, Kubernetes and containerized workloads, Linux systems, cloud-hosted databases, and AI/ML infrastructure and model runtime environments.

The engineer manages provisioning, configuration, service requests, decommissioning, incident response, release and deployment management, capacity activities, remediation, and operational recovery. The role also contributes to governance and control requirements, business continuity, disaster recovery, resiliency, and automation. It maintains operational documentation and runbooks and participates in on-call or after-hours support rotations as needed.

Requirements

• Typically 6–10 years of experience.
• Experience in cloud operations, SRE, infrastructure engineering, platform support, or AI/ML platform operations.
• Hands-on experience with Azure and GCP in enterprise production environments.
• Working knowledge of AWS and/or OCI.
• Experience supporting Kubernetes, especially AKS.
• Strong Linux administration and troubleshooting skills.
• Experience supporting cloud-hosted databases such as Azure SQL MI and/or Oracle.
• Experience with Terraform and infrastructure as code.
• Experience with monitoring, logging, and observability tools such as Splunk.
• Experience with vulnerability remediation and support tools such as Wiz and Qualys.
• Strong troubleshooting skills across cloud, infrastructure, networking, databases, and platform services.
• Familiarity with scripting and automation using Python, Bash, or PowerShell.
• Experience with incident, problem, request, and release management in enterprise environments.
• Understanding of governance, risk, compliance, and controls in a regulated environment.
• Strong communication, collaboration, and operational ownership mindset.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or related experience.

Nice To Haves

• Professional certifications in relevant technologies or infrastructure management.

Responsibilities

• Support day-to-day operations across BNY’s multi-cloud environment, primarily Azure and GCP, and provide AWS and OCI support as needed.
• Manage cloud provisioning, configuration changes, service requests, and decommissioning activities.
• Support AKS/Kubernetes and containerized workloads in partnership with engineering teams.
• Perform Linux administration and support cloud-hosted platforms and workloads.
• Support cloud-hosted database platforms, including Azure SQL Managed Instance and Oracle.
• Maintain operational support for AI/ML infrastructure, model runtime environments, and ModelOps-related services.
• Drive remediation of configuration, security, and vulnerability issues using tools such as Wiz and Qualys.
• Monitor infrastructure and services using enterprise observability tools, including Splunk.
• Respond to incidents, support root cause analysis, and implement corrective and preventive actions.
• Support release and deployment management to ensure controlled and reliable production changes.
• Assist with cloud demand and capacity management, including quota monitoring, forecasting, and capacity risk identification.
• Partner with security, risk, compliance, audit, and engineering teams to support governance and control requirements.
• Contribute to business continuity, disaster recovery, resiliency, and operational recovery practices.
• Automate routine operational processes using Terraform, Python, Bash, PowerShell, or similar tools.
• Maintain documentation, runbooks, and operational procedures.
• Participate in on-call or after-hours support rotations as needed.

Benefits

• Competitive compensation and benefits.
• Wellbeing programs.
• Generous paid leaves, including paid volunteer time.
• Potential eligibility to enroll in a 401(k) plan.
• Company-sponsored medical, dental, vision, and basic life insurance plans for eligible employees and dependents.
• Potential eligibility for other paid time off, including vacation and sick time.
• Potential eligibility for an annual discretionary incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior