Cloud Operations Site Reliability Engineer (SRE)

BNY Mellon • New York, NY

2d

About The Position

BNY is seeking a Cloud Operations Site Reliability Engineer to join its Cloud, Platform, and AI Infrastructure team. The role is located in Pittsburgh or Lake Mary and supports day-to-day operations across BNY’s multi-cloud environment, primarily Azure and GCP, with AWS and OCI support as needed. The position works with cloud infrastructure, Kubernetes and containerized workloads, Linux platforms, cloud-hosted databases, and AI/ML infrastructure. It also supports operational reliability, security remediation, observability, incident and release management, capacity planning, governance, resiliency, automation, and operational documentation.

Requirements

• Bachelor’s degree in computer science, engineering, information technology, or a related field, or related experience.
• Typically 6–10 years of experience.
• Experience in cloud operations, SRE, infrastructure engineering, platform support, or AI/ML platform operations.
• Hands-on experience with Azure and GCP in enterprise production environments.
• Working knowledge of AWS and/or OCI.
• Experience supporting Kubernetes, especially AKS.
• Strong Linux administration and troubleshooting skills.
• Experience supporting cloud-hosted databases such as Azure SQL Managed Instance and/or Oracle.
• Experience with Terraform and infrastructure as code.
• Experience with monitoring, logging, and observability tools such as Splunk.
• Experience with vulnerability remediation and support tools such as Wiz and Qualys.
• Strong troubleshooting skills across cloud, infrastructure, networking, databases, and platform services.
• Familiarity with scripting and automation using Python, Bash, or PowerShell.
• Experience with incident, problem, request, and release management in enterprise environments.
• Understanding of governance, risk, compliance, and controls in a regulated environment.
• Strong communication, collaboration, and operational ownership mindset.

Nice To Haves

• Professional certifications in relevant technologies or infrastructure management.

Responsibilities

• Support day-to-day operations across BNY’s multi-cloud environment, primarily Azure and GCP, and provide AWS and OCI support as needed.
• Manage cloud provisioning, configuration changes, service requests, and decommissioning activities.
• Support AKS/Kubernetes and containerized workloads in partnership with engineering teams.
• Perform Linux administration and support for cloud-hosted platforms and workloads.
• Support cloud-hosted database platforms, including Azure SQL Managed Instance and Oracle.
• Help maintain operational support for AI/ML infrastructure, model runtime environments, and ModelOps-related services.
• Drive remediation of configuration, security, and vulnerability issues using tools such as Wiz and Qualys.
• Monitor infrastructure and services using enterprise observability tools, including Splunk.
• Respond to incidents, support root cause analysis, and implement corrective and preventive actions.
• Support release and deployment management to ensure controlled and reliable production changes.
• Assist with cloud demand and capacity management, including quota monitoring, forecasting, and capacity risk identification.
• Partner with security, risk, compliance, audit, and engineering teams to support governance and control requirements.
• Contribute to business continuity, disaster recovery, resiliency, and operational recovery practices.
• Automate routine operational processes using Terraform, Python, Bash, PowerShell, or similar tools.
• Maintain documentation, runbooks, and operational procedures.
• Participate in on-call or after-hours support rotations as needed.

Benefits

• Competitive compensation and benefits.
• Wellbeing programs.
• Flexible global resources and tools.
• Generous paid leaves, including paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior