Cloud Operations Site Reliability Engineer (SRE)
About The Position
BNY is seeking a Cloud Operations Site Reliability Engineer to join its Cloud, Platform, and AI Infrastructure team. The role is located in Pittsburgh or Lake Mary and supports day-to-day operations across BNY’s multi-cloud environment, primarily Azure and GCP, with AWS and OCI support as needed. The position includes cloud provisioning and configuration, support for Kubernetes and containerized workloads, Linux administration, cloud-hosted databases, and AI/ML infrastructure and ModelOps services. The engineer monitors infrastructure and services, remediates configuration, security, and vulnerability issues, responds to incidents, and supports root cause analysis and corrective actions. The role also contributes to release and deployment management, cloud capacity planning, governance and controls, business continuity and disaster recovery, and automation of operational processes. The position maintains runbooks and procedures and may participate in on-call or after-hours support rotations as needed.
Requirements
- Typically 6–10 years of experience.
- Bachelor’s degree in computer science, engineering, information technology, or a related field, or related experience.
- Experience in cloud operations, SRE, infrastructure engineering, platform support, or AI/ML platform operations.
- Hands-on experience with Azure and GCP in enterprise production environments.
- Working knowledge of AWS and/or OCI.
- Experience supporting Kubernetes, especially AKS.
- Strong Linux administration and troubleshooting skills.
- Experience supporting cloud-hosted databases such as Azure SQL MI and/or Oracle.
- Experience with Terraform and infrastructure as code.
- Experience with monitoring, logging, and observability tools such as Splunk.
- Experience with vulnerability remediation and support tools such as Wiz and Qualys.
- Strong troubleshooting skills across cloud, infrastructure, networking, databases, and platform services.
- Familiarity with scripting and automation using Python, Bash, or PowerShell.
- Experience with incident, problem, request, and release management in enterprise environments.
- Understanding of governance, risk, compliance, and controls in a regulated environment.
- Strong communication, collaboration, and operational ownership mindset.
Nice To Haves
- Professional certifications in relevant technologies or infrastructure management.
Responsibilities
- Support day-to-day operations across BNY’s multi-cloud environment, primarily Azure and GCP, and provide operational support for AWS and OCI as needed.
- Manage cloud provisioning, configuration changes, service requests, and decommissioning activities.
- Support AKS/Kubernetes and containerized workloads in partnership with engineering teams.
- Perform Linux administration and support for cloud-hosted platforms and workloads.
- Support cloud-hosted database platforms, including Azure SQL Managed Instance and Oracle.
- Help maintain operational support for AI/ML infrastructure, model runtime environments, and ModelOps-related services.
- Drive remediation of configuration, security, and vulnerability issues using tools such as Wiz and Qualys.
- Monitor infrastructure and services using enterprise observability tools, including Splunk.
- Respond to incidents, support root cause analysis, and implement corrective and preventive actions.
- Support release and deployment management, ensuring controlled and reliable production changes.
- Assist with cloud demand and capacity management, including quota monitoring, forecasting, and capacity risk identification.
- Partner with security, risk, compliance, audit, and engineering teams to support governance and control requirements.
- Contribute to business continuity, disaster recovery, resiliency, and operational recovery practices.
- Automate routine operational processes using Terraform, Python, Bash, PowerShell, or similar tools.
- Maintain documentation, runbooks, and operational procedures.
- Participate in on-call or after-hours support rotations as needed.
Benefits
- Competitive compensation and benefits and wellbeing programs.
- Flexible global resources and tools.
- Generous paid leaves, including paid volunteer time.
- Potential eligibility for an annual discretionary incentive award.
- Eligible employees may enroll in a 401(k) plan.
- Eligible employees may participate in company-sponsored medical, dental, vision, and basic life insurance plans for themselves and eligible dependents.
- Other benefits may include vacation and sick time, depending on the position offered.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
