Service Manager Jobs

About The Position

Requirements

• Valid driver’s license.
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
• Knowledge of work planning, scheduling, and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective on maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Responsibilities

• Manage repair and maintenance of company-owned and customer equipment, including organizing the yard by equipment status (Ready to Rent, Returned, Down).
• Prepare work schedules and handle service calls to meet customer needs and ensure equipment availability.
• Order parts to maintain adequate supplies; return parts and perform parts inventory.
• Train and assist staff mechanics.
• Work with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory.
• Evaluate equipment after repairs, maintenance, or safety checks.
• Document equipment status before and after rental.
• Handle customer complaints regarding equipment condition or operation.
• Promote safety awareness and perform quality control checks.
• Update, maintain, and organize equipment service records.
• Create, update, close, and bill work orders.
• File warranty claims in a timely manner.
• Commission new equipment.
• Dispose of solid and hazardous material waste, including batteries, used oil and filters, antifreeze, and wash sludge.
• Prepare reports on service-due equipment, fleet status, service records, open work orders, warranty claims, inventory, parts and merchandise, financial and historical trends, service department finances, shop foreman performance, work-order chargebacks, halt reports, open purchase orders, and technician paid versus worked hours.
• Perform other duties assigned by the manager.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) match
• Paid volunteer time
• Short-term and long-term disability insurance
• Accident insurance
• Life insurance
• Travel insurance
• Flexible spending
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Length of Service Awards
• 12–25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half-day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day