Service Manager

Hy-Vee, Inc.•Cottage Grove, MN

7d•$16 - $20•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments to ensure prompt, friendly customer service. The role leads by example, manages schedules, addresses customer issues, oversees merchandising and compliance, and helps wherever the store needs support. It is suited to an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results. The Service Manager is accountable to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. A high school diploma or equivalent experience is required; two or more years of similar or related work experience is preferred. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview for basic information, clearly guide and direct people, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Where applicable, ability to safely use sharp knives and blades for food preparation.
Where applicable, ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.
Successful completion of a pre-employment drug screen.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make each customer visit a positive experience.
Lead by example and foster positive employee relations, teamwork, friendliness, and accountability.
Plan, prepare, and adjust work schedules; assign employees to duties and follow up on task completion.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level.
Ensure consistent customer service throughout the store and resolve customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education about updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies.
Determine ad and promotional display locations and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and ad and display projections.
Review personnel records for completeness and accuracy and understand basic payroll processes.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and changes to merchandise assortment and shelf allocation.
Handle confidential pricing, sales, profit and loss, and employee wage information discreetly.
Follow Hy-Vee policies and store guidelines, and report to work as scheduled and on time.