Service Manager
About The Position
Bridgestone Retail Operations (BSRO), part of Bridgestone Americas, operates more than 2,200 company-owned automotive service stores and employs over 22,000 teammates in North America. Its mission is to Serve Society with Superior Quality. The Service Manager combines automotive repair knowledge with people skills to manage customer relationships and act as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The position also supports customer satisfaction, sales, and efficient store operations. The stated pay range is $25.30–$39.53; the posting does not specify the pay period.
Requirements
- High school diploma or equivalent.
- Four years of automotive service technical experience.
- One year of service manager or service writer experience.
- Problem-solving skills, including handling customer complaints.
- Aptitude for managing inventory, scheduling, and equipment maintenance.
- Ability to lead and coach others.
- Teammate, customer-service, and communication skills.
- Ability to recruit and select technicians according to store requirements.
- Willingness to continue education and stay current on automotive repair issues.
- Must maintain a valid automotive driver's license at all times to test-drive customers’ vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for automotive service staff according to individual skill levels.
- Serve customers’ automotive service needs.
- Oversee hiring and training of an effective automotive service team.
- Promote high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
- Serve as the primary contact for customer inquiries, feedback, and concerns, using interpersonal skills and automotive expertise to foster relationships and loyalty.
- Manage operational tasks such as paperwork, customer interactions, financial transactions, and adherence to company policies and standards to support efficient store operations.
- Drive sales through customer interactions, thorough vehicle inspections, and communication between the front and back of the shop.
- Provide insights to the front of the shop to support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
- Select, coach, lead, train, and supervise vehicle technicians.
Benefits
- Competitive pay and performance incentives.
- Paid vacation and holidays.
- Competitive healthcare packages for full-time and part-time employees.
- Medical, dental, and vision coverage starting on day one for all teammates.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) plan with company match.
- On-demand daily pay program available.
- Professional development, training, and regular mentorship.
- Community involvement and corporate social responsibility activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
