Service Manager

Bretz RV & Marine•Billings, MT

7d•$100,000 - $115,000•Onsite

About The Position

Bretz RV & Marine is hiring a Service Manager to lead the daily operations of its large, high-volume RV and marine service department in Billings, Montana. The facility has more than 40,000 square feet of shop space, 35 high-capacity service bays, and a 55-foot full-downdraft paint booth. Its work ranges from routine maintenance and complex repairs to custom paint projects and occasional specialized aircraft or helicopter projects. The Service Manager leads and develops service technicians, advisors, dispatchers, and support staff; oversees department performance and operations; and takes ownership of customer concerns and service outcomes. The role emphasizes clear accountability, teamwork, operational efficiency, customer satisfaction, and continuous improvement. Previous RV or marine industry experience is not required; the company is seeking a proven leader from a fast-paced, results-driven environment. Bretz RV & Marine is a family-owned dealership group founded in 1967, with locations across Montana, Idaho, and Washington. The company describes its workplace as family-oriented and values passion, teamwork, growth, family, and profitability. Relocation assistance may be available.

Requirements

Proven experience successfully leading and developing teams in a fast-paced, results-driven environment.
Strong leadership skills and the ability to motivate employees, build accountability, and drive department performance.
Ability to recruit, train, coach, and retain a high-performing team.
Strong problem-solving and decision-making skills, including the ability to make decisions under pressure.
Excellent communication and interpersonal skills with employees, customers, and leadership.
Experience resolving challenging customer situations with professionalism, honesty, and accountability.
Strong organizational and time-management skills, including the ability to manage competing priorities.
Strong computer skills and ability to learn and navigate multiple software systems.
Growth-minded approach and desire to improve processes, develop employees, and achieve results.
Passion for leadership, teamwork, and delivering an exceptional customer experience.
Previous RV or marine industry experience is not required.

Nice To Haves

Experience in automotive service, construction, skilled trades, military leadership, or another high-output operational environment is preferred.

Responsibilities

Lead and oversee daily operations of a large, high-volume RV and marine service department.
Manage, motivate, and develop service technicians, service advisors, dispatchers, and support staff.
Recruit, hire, train, and retain employees who demonstrate strong character, work ethic, and teamwork.
Set clear performance expectations, hold team members accountable, and foster continuous improvement.
Monitor department performance, productivity, efficiency, and profitability, and identify opportunities for growth.
Make timely decisions, prioritize workloads, and resolve operational challenges in a fast-paced environment.
Collaborate with other departments to improve communication, workflow, and the overall customer experience.
Take ownership of escalated customer concerns and pursue fair, timely, and effective resolutions.
Coach service advisors and team members on customer communication, realistic expectations, and follow-through.
Ensure customers receive clear, honest, and consistent information about repairs, timelines, and service expectations.
Lead by example through professionalism, accountability, and willingness to step in when needed.
Develop and implement processes to improve efficiency, customer satisfaction, and department performance.