Service Manager

Sunbelt Rentals, Inc.•Newburgh, IN

7d•$61,551 - $73,092

About The Position

Sunbelt Rentals is seeking a Service Manager to manage the servicing of company-owned and customer equipment in a timely and effective manner. The role oversees equipment repair and maintenance, service staff, equipment readiness, parts and inventory, work orders, safety and quality checks, customer concerns, warranty claims, and service-related reporting. The position requires extensive experience repairing and maintaining self-propelled platforms and lifts, along with planning, management, reporting, and inventory skills. The physical demands include bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors or outdoors as required. Reasonable accommodations may be made in accordance with applicable laws.

Requirements

Valid driver’s license.
Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
Knowledge of work planning, scheduling, and other supervisory activities.
Strong understanding of equipment capabilities and safety requirements.
Clear perspective on maintenance and repair issues in the industry.
Planning and management experience.
Computer literacy.
Reporting experience.
Inventory management experience.

Responsibilities

Manage repair and maintenance of company-owned and customer equipment, including organizing the yard by equipment status (Ready to Rent, Returned, Down).
Prepare work schedules and handle service calls to meet customer needs and ensure equipment availability.
Order parts to maintain adequate supplies; return parts and perform parts inventory.
Train and assist staff mechanics.
Work with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory.
Evaluate equipment after repairs, maintenance, or safety checks.
Document equipment status before and after rental.
Handle customer complaints regarding equipment condition or operation.
Promote safety awareness and perform quality control checks.
Update, maintain, and organize equipment service records.
Create, update, close, and bill work orders.
File warranty claims in a timely manner.
Commission new equipment.
Dispose of solid and hazardous material waste, including batteries, used oil and filters, antifreeze, and wash sludge.
Prepare reports on service-due equipment, fleet status, service records, open work orders, warranty claims, inventory, parts and merchandise, financial and historical trends, service department finances, shop foreman performance, work-order chargebacks, halt reports, open purchase orders, and technician paid versus worked hours.
Perform other duties assigned by the manager.