Service Manager

Hy-Vee, Inc.•Indianola, IA

7d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and steps in wherever the store needs support. It is suited to an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions across varied situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team while building a collaborative, customer-focused store culture.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Complete a pre-employment drug screen.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make customers’ visits positive.
Lead by example and maintain positive employee relations, teamwork, and accountability throughout the store.
Plan, prepare, and adjust work schedules; assign employees to duties and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager’s absence, or perform work at any job level as needed.
Ensure proper customer service throughout the store and address customer issues promptly and professionally.
Train workers on store policies, department procedures, and job duties, and provide ongoing education on policy and procedure updates.
Evaluate employee performance and recommend personnel actions such as promotions, transfers, or dismissals.
Train employees in safety procedures and enforce them; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report order discrepancies.
Determine ad and promotional display locations and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and ad and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Adhere to Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.