Service Manager Jobs

About The Position

Requirements

• High school diploma or GED equivalent.
• Computer literacy and proficiency with inventory catalogs and Microsoft and Google Docs software and programs.
• Valid driver’s license with a good driving record.
• Ability to travel up to 70% of the time.
• Proven track record in mobile service operations and customer service.
• Ability to work well under pressure and manage stressful situations.
• Strong customer service and sales skills.
• Ability to manage a P&L.
• Ability to calculate productivity.
• Average oral and written communication skills.
• Ability to work non-traditional hours, including nights, weekends, and on-call responsibilities.

Nice To Haves

• Bachelor’s degree preferred.
• Experience in Learning Management System administration and reporting preferred.

Responsibilities

• Recruit, train, and mentor mobile service technicians in accordance with FleetPride’s quality and safety standards.
• Conduct field audits, safety inspections, and performance reviews; foster teamwork, professionalism, and accountability.
• Ensure compliance with OSHA, DOT, and FleetPride safety protocols.
• Oversee mobile service operations, scheduling, dispatching, and workflow across assigned territories.
• Direct and monitor daily field activities to ensure timely, high-quality repairs at customer sites.
• Manage technician dispatch to optimize response times, minimize downtime, and increase productivity.
• Coordinate communication between branch operations, technicians, and customers.
• Manage inventory and parts, including delivering parts to technicians as needed.
• Provide clear customer communication, technical guidance, and timely repair updates; serve as the primary customer contact for mobile service needs.
• Build long-term customer relationships and identify preventive maintenance opportunities.
• Learn and manage customer and vendor portals to meet contract requirements and national account processes.
• Manage department P&L and labor, inventory, and costs to achieve profitability goals.
• Review and approve work orders, invoices, and timecards for accuracy and timeliness.
• Report business-unit performance metrics, including utilization, efficiency, and revenue growth.
• Partner with Regional and Branch leadership to align operations with company and financial objectives.
• Oversee maintenance, inspections, and repairs of the mobile service truck fleet.
• Ensure service vehicles are stocked with tools, safety equipment, and critical parts; manage parts usage, replenishment, and cost control.
• Support growth by expanding mobile service capabilities and customer reach.
• Identify opportunities to improve efficiency, reduce downtime, and enhance customer experience.
• Stay current with industry trends, diagnostic technology, and heavy-duty repair practices.
• Collaborate with FleetPride Training (FTU) and Technical Support on technician skill development and certification.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life and AD&D insurance
• Paid time off
• Paid holidays
• Cell phone
• Laptop, possibly with diagnostic capabilities
• Motus or company vehicle (preferred)
• May be eligible for monthly bonuses