SERVICE SUPPORT MANAGER - EXTON, PA

Compass Group•Uwchlan Township, PA

19d•$65,000 - $73,000•Onsite

About The Position

Canteen is seeking a hands-on, experienced Service Support Manager to lead service technicians and ensure equipment is maintained, serviced, and operating at peak performance while delivering an exceptional customer experience. The role supports coffee brewers, espresso machines, vending machines, and micro market equipment. The schedule is Monday through Friday, 6:00 a.m. to 2:30 p.m., with occasional weekends based on business needs. The position is based in Exton, Pennsylvania.

Requirements

At least 5 years of experience in field service, equipment maintenance, or operations management.
Strong technical knowledge of coffee brewing systems, espresso machines, vending equipment, or similar systems.
Proven experience managing technicians or field service teams.
Strong troubleshooting and problem-solving skills in a fast-paced environment.
Strong organizational skills and ability to manage multiple priorities and deadlines.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Nice To Haves

Experience with coffee, vending, or foodservice equipment.

Responsibilities

Lead, coach, and develop technicians who service coffee brewers, espresso machines, vending machines, and micro market equipment.
Manage technician schedules, routes, and workloads to ensure timely service and efficient operations.
Provide hands-on field support, including service calls, installations, and troubleshooting.
Oversee service calls and ensure rapid responses and high-quality customer resolutions.
Troubleshoot and resolve escalated issues involving coffee equipment, vending machines, and self-service markets.
Ensure service tickets, maintenance logs, and work orders are completed accurately and on time.
Oversee maintenance, repair, and lifecycle management of coffee, vending, and micro market equipment.
Ensure equipment is operational, properly calibrated, and compliant with company standards.
Manage parts inventory, including ordering, tracking, and availability for scheduled and emergency repairs.
Maintain an organized and fully operational shop and service environment.
Ensure jobs are prepared with necessary parts and tools before dispatch.
Verify installation teams complete required checklists and are prepared before leaving the facility.
Ensure preventative maintenance programs are consistently performed across equipment types.
Monitor performance trends to reduce service disruptions and extend equipment lifespan.
Enforce quality, safety, and sanitation standards across service activities.
Collaborate with operations, warehouse, route drivers, and customer service teams to resolve issues and improve performance.
Provide regular reporting on service metrics, equipment trends, and team performance.
Identify opportunities to improve processes, reduce costs, and enhance service delivery.