Supportive Housing Case Mgr & Residential Service Coordinator

NATIONAL COMMUNITY RENAISSANCE•Oceanside, CA

4d•$60,000 - $67,000•Onsite

About The Position

The Hope Through Housing Foundation (HTHF) seeks a Supportive Housing Case Manager/Residential Service Coordinator (SH CM/RSC) for Greenbrier Village Community in Oceanside, California. This hybrid position combines supportive housing case management for an assigned caseload of six residents with coordination of daily onsite residential services and activities. The role works with residents, property management, social service providers, and community partners to support housing retention, eviction prevention, financial stability, economic mobility, and residents’ physical and mental health. The position develops and implements individualized service plans and property-level programming, connects residents with onsite and community resources, and coordinates educational, workforce-development, wellness, and community-building activities. It also maintains required records and reporting in Family Metrics-Pangea and Clarity (HMIS), supports compliance and service-provider coordination, and builds relationships with community organizations. The position maintains a direct relationship with the San Diego Regional Director for resident services. Administrative supervision and supervision for supportive housing intensive case management are provided by the Director of Supportive Housing & Resident Services.

Requirements

Ability to work cooperatively and collaboratively with HOPE and National CORE staff, community partners, residents and families, public officials, private-sector officials, and community leaders.
Sincere interest in working with people who have experienced homelessness across a variety of ages and backgrounds.
Ability to meet the needs of a diverse, low-income population.
Effective communication skills and sensitivity to others.
Excellent organizational and document-management skills.
Computer skills, including proficiency in Microsoft Office.
Preferred education: a bachelor’s or master’s degree in social work, human services, psychology, public health, or a related field, or an equivalent combination of education and experience.
Preferred experience in social services or a related field providing case-management services, with general appreciation of data.
Experience working with and demonstrated understanding of vulnerable populations, including people experiencing homelessness, mental illness, substance use disorder, trauma, or chronic medical needs.
Ability and willingness to work flexible hours, which may include evenings or weekends.
Reliable transportation, a valid driver’s license, and auto insurance.
Successful completion of a tuberculosis test, background screening, and drug test as a condition of hire.

Nice To Haves

HMIS training.
Fluency in a language in addition to English.

Responsibilities

Manage a supportive housing caseload of six residents and meet ongoing compliance requirements.
Conduct intake interviews and annual needs assessments, develop individualized service plans, provide stability supports, and document case notes and plan updates in HMIS.
Facilitate weekly case-conferencing meetings for all onsite supportive housing units.
Coordinate with onsite case-management agencies, third-party providers, property management, and the retention program team to support residents and address potential violations.
Coordinate new resident move-ins and exits with onsite partners and community volunteers.
Engage residents and inform them about available onsite and offsite services, supporting access to services that promote independence and self-sufficiency.
Identify community needs, develop individualized property service plans, and deliver resident services directly or through partnerships.
Facilitate or coordinate workshops and activities in financial literacy and economic mobility, workforce development, health and wellness, community building and socialization, and education.
Connect residents with community resources and referrals based on resident survey findings, and support local health and wellness efforts.
Ensure service providers develop a program schedule with recreational, educational, and enrichment activities that respond to residents’ needs.
Support scheduled site tours and volunteer activities.
Maintain resident-services files, contact information, and participation records in Family Metrics-Pangea.
Accurately enter supportive housing caseload demographics, case notes, move-ins, exits, and other required information in HMIS/CES, including requesting new matches.
Collect annual resident surveys and assess community needs, successes, opportunities, and service outcomes.
Prepare regular reports on impact, activities, and events; maintain compliance documentation for all residents; and conduct regular self-audits.
Monitor service providers’ compliance with site and service requirements and ensure they update participant records and provide monthly activity reports.
Maintain collaborative relationships with site staff and partners and serve as a community ambassador to develop relationships that may result in in-kind donations or financial contributions.
Develop relationships with community-based organizations to provide onsite workshops and classes.
Create an onsite process for connecting residents with service partners, community resources, educational opportunities, and support groups.
Communicate regularly with external relations about service partners and partner service delivery.
Attend company-sponsored team-development events, which may sometimes require overnight stays away from home.
Complete internal and external training, establish annual professional-development goals with a supervisor, and participate in training on modalities such as Trauma-Informed Care, Motivational Interviewing, and Harm Reduction.