Supportive Housing Case Manager

Shelter House • Fairfax, VA

1d

About The Position

The Supportive Housing Case Manager works with a caseload of 10–20 single-person and family households in supportive housing. Clients may experience mental health diagnoses, substance use, physical or developmental disabilities, child protection involvement, limited income, domestic violence, or chronic or long-term homelessness. The role supports a housing-first model using a trauma-informed approach to help clients maintain housing and work toward long-term self-sufficiency.

The Case Manager conducts needs assessments, develops service plans with clients, coordinates services and resources, provides crisis support, and guides clients toward stability and successful completion of the housing program. The position also includes maintaining client records and required documentation, participating in an on-call rotation, collaborating with agency and partner staff, and transporting clients in Shelter House vehicles.

Requirements

• Bachelor’s degree in human services or a related field, or commensurate experience.
• At least 1 year of case management, direct services, or other related experience.
• Strong written and oral communication skills.
• Ability to prioritize competing priorities and make sound judgments.
• Ability to complete tasks while navigating frequent interruptions.
• Ability to deliver creative, resourceful solutions to unique challenges.
• Strong organizational and time-management skills.
• Valid driver’s license and reliable transportation.
• Ability to drive a 15-passenger van.
• Willingness to work evenings and weekends when needed.
• Ability to complete an annual TB test.
• Ability to sit or stand for long periods.
• Ability to lift items weighing 10–20 pounds.

Responsibilities

• Use a strengths-based approach to assess clients’ strengths, physical and mental health, social and educational needs, life skills, and employment readiness.
• Work with clients to identify supports needed to maintain stability and achieve short- and long-term goals.
• Develop Individualized Service Plans.
• Help clients access appropriate services and coordinate service delivery, including employment, housing, financial, mental health, and disability resources.
• Support clients experiencing crises and implement emergency procedures.
• Create and maintain financial budgets and provide money-management education; help clients ensure rent and utilities are paid on time.
• Encourage clients and families to work toward the objectives in their service plans.
• Empower and guide clients toward successful completion of the housing program.
• Help clients plan for discharge or graduation from the program when appropriate.
• Maintain complete client records in accordance with agency standards.
• Document client contacts in client files and HMIS in a timely manner, and complete annual reassessments and quarterly reviews.
• Participate in the on-call rotation, staff meetings, and trainings as directed by the supervisor.
• Comply with agency policies.
• Contribute to a multidisciplinary team with Shelter House and partner agencies to ensure clients receive needed services in a timely manner.
• Share relevant client information with appropriate staff in a timely manner.
• Use Microsoft Suite applications, including email, calendar, drive, and docs, in day-to-day work.
• Safely use Shelter House-owned vehicles to transport clients.
• Exemplify Shelter House’s core values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance, with a generous employer contribution toward premiums for full-time employees.
• 401(k) contributions with a 4% employer match.
• 13 paid holidays and 2 floating holidays.
• Opportunity to take your birthday off.
• Two semi-annual team-building events.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level