Service Manager- Power & HVAC

United Rentals•Houston, TX

About The Position

The Service Manager leads a major maintenance operation within United Rentals’ Power/HVAC Division. The role hires, motivates, coaches, and trains Service Technicians and Equipment Associates, and oversees maintenance and repair of specialty rental equipment and support assets to ensure they are safe and ready for rental. The Service Manager works closely with the Branch Manager to help build a profitable location through service and maintenance expertise and business management. The role oversees preventative maintenance, troubleshooting, and repairs for equipment such as silent diesel generators, air-cooled chillers, rental-industry air conditioners, desiccant dehumidifiers, negative air machines, electrical distribution equipment, and load banks. It also manages shop operating expenses and service-performance metrics, promotes safety and customer service, and supports continuous improvement. This position is deemed Safety Sensitive under United Rentals’ policies and procedures.

Requirements

High school diploma or equivalent.
3–5 years of operations and shop management experience, with a background in repairing and maintaining the equipment listed in the posting.
Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, pneumatic, and other systems.
Advanced knowledge of heavy equipment, manufacturers’ warranty processes, and work order and time-accounting processes.
Experience with diesel, hydraulic, and electrical systems sufficient to independently assess and diagnose most situations.
Valid driver’s license with an acceptable driving record.
Strong motivational and leadership skills.
Excellent customer service skills.
Strong knowledge of maintenance accounting and P&L.
Basic computer skills, including Excel.

Responsibilities

Supervise preventative maintenance, troubleshooting, and repair of Power/HVAC rental equipment and support assets.
Motivate, coach, and train technicians to meet time and quality standards and follow repair and maintenance processes.
Supervise Service Technicians and ensure safety policies and procedures are followed.
Build strong customer relationships by delivering high-quality, timely customer service.
Apply United Rentals policies to maximize productivity while maintaining a safe, clean, and organized facility.
Manage shop operating expenses.
Lead, plan, measure, and continuously improve service and maintenance performance metrics.
Meet regularly with Branch Managers to report problems and discuss possible solutions.
Perform other duties as assigned.