Service Manager- Power & HVAC

United Rentals•Denton, TX

About The Position

The Service Manager leads a major maintenance operation within United Rentals’ Power/HVAC Division. The role hires, motivates, coaches, and trains Service Technicians and Equipment Associates, and oversees the maintenance and repair of specialty rental equipment and fleet support assets to ensure they are safe and ready for rental. Working closely with the Branch Manager, the Service Manager contributes to building a profitable location through leadership, service and maintenance expertise, and business management.

Requirements

High school diploma or equivalent.
3–5 years of operations and shop management experience, with a background in repairing and maintaining the equipment listed in the posting.
Intermediate to advanced diagnostic and repair skills in mechanical, hydraulic, diesel, pneumatic, and other systems.
Advanced knowledge of heavy equipment, manufacturers’ warranty processes, and work order/time accounting processes.
Experience with diesel, hydraulic, and electrical systems sufficient to independently assess and diagnose most situations.
Valid driver’s license with an acceptable driving record.
Strong motivational and leadership skills.
Excellent customer service skills.
Strong knowledge of maintenance accounting and P&L.
Basic computer skills, including Excel.

Responsibilities

Supervise preventive maintenance, troubleshooting, and repairs of specialty rental equipment, including silent diesel generators, air-cooled chillers, rental industry air conditioners, desiccant dehumidifiers, negative air machines, electrical distribution equipment, and load banks.
Motivate, coach, and train technicians to meet time and quality standards and follow standard repair and maintenance processes.
Supervise Service Technicians and ensure safety policies and procedures are followed.
Build strong customer relationships by delivering high-quality, timely customer service.
Apply company policies to maximize productivity while maintaining a safe, clean, and organized work environment.
Manage shop operating expenses.
Lead, plan, measure, and continuously improve service and maintenance performance metrics.
Meet regularly with Branch Managers to report problems and discuss possible solutions.
Perform other duties as assigned.