Service Manager - Power & HVAC

United Rentals•Braintree, MA

10d

About The Position

The Service Manager leads a major maintenance operation within United Rentals’ Power/HVAC Division. The role oversees the maintenance and repair of specialty rental equipment and support assets to ensure they are safe and ready for rental. The Service Manager hires, motivates, coaches, and trains Service Technicians and Equipment Associates, and works closely with the Branch Manager to support a profitable location through effective leadership, service expertise, maintenance knowledge, and business management. The position supervises preventative maintenance, troubleshooting, and repairs for equipment including silent diesel generators, air-cooled chillers, rental-industry air conditioners, desiccant dehumidifiers, negative air machines, electrical distribution equipment, and load banks. The Service Manager also manages shop expenses and service performance, promotes customer satisfaction, and ensures safe, clean, and organized operations. The position is designated Safety Sensitive under United Rentals’ policies and procedures.

Requirements

High school diploma or equivalent.
3–5 years of operations and shop management experience, with a background in repairing and maintaining the specified equipment.
Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, pneumatic, and other systems.
Advanced knowledge of heavy equipment, manufacturers’ warranty processes, and work-order/time accounting processes.
Experience with diesel, hydraulic, and electrical systems sufficient to independently assess and diagnose most situations.
Valid driver’s license with an acceptable driving record.
Strong motivational and leadership skills.
Strong customer service skills.
Strong knowledge of maintenance accounting and profit and loss (P&L).
Basic computer skills, including Excel.

Responsibilities

Supervise preventative maintenance, troubleshooting, and repairs of Power/HVAC equipment and support assets.
Motivate, coach, and train technicians to meet time and quality standards and follow repair and maintenance processes.
Supervise Service Technicians and ensure safety policies and procedures are followed.
Build strong customer relationships by delivering high-quality, timely customer service.
Apply United Rentals policies to maximize productivity while maintaining a safe, clean, and organized work environment.
Manage shop operating expenses.
Lead, plan, measure, and continuously improve service and maintenance performance metrics.
Meet regularly with Branch Managers, report problems, and discuss possible solutions.
Perform other duties as assigned.