Service Manager - Power & HVAC

United Rentals•Braintree, MA

1d•$80,665 - $120,995

About The Position

The Service Manager leads a major maintenance enterprise within United Rentals’ Power/HVAC Division. This role hires, motivates, coaches, and trains Service Technicians and Equipment Associates; oversees maintenance and repair of specialty rental equipment and support assets; and ensures equipment is safe and ready for rental. Working closely with the Branch Manager, the Service Manager helps build a profitable location through leadership, service and maintenance expertise, and business management. The position is designated Safety Sensitive under United Rentals’ policies and procedures.

Requirements

High school diploma or equivalent.
3–5 years of operations and shop management experience, with a background repairing and maintaining the equipment listed in the posting.
Intermediate to advanced diagnostic and repair skills in mechanical, hydraulic, diesel, pneumatic, and other systems.
Advanced knowledge of heavy equipment, manufacturers’ warranty processes, and work order/time accounting processes.
Experience with diesel, hydraulic, and electrical systems sufficient to independently assess and diagnose most situations.
Valid driver’s license with an acceptable driving record.
Strong motivational and leadership skills.
Excellent customer service skills.
Strong knowledge of maintenance accounting and profit and loss.
Basic computer skills, including Excel.

Responsibilities

Supervise preventive maintenance, troubleshooting, and repair of Power/HVAC equipment, including silent diesel generators, air-cooled chillers, rental-industry air conditioners, desiccant dehumidifiers, negative air machines, electrical distribution equipment, and load banks.
Motivate, coach, and train technicians to meet or exceed time and quality standards and follow standard repair and maintenance processes.
Supervise Service Technicians and ensure safety policies and procedures are followed.
Build customer relationships by delivering high-quality, timely customer service.
Apply company policies to maximize productivity while maintaining a safe, clean, and organized work environment.
Manage shop operating expenses.
Lead, plan, measure, and continuously improve service and maintenance performance metrics.
Meet regularly with Branch Managers to report problems and discuss potential solutions.
Perform other duties as assigned.