Service Manager - Power & HVAC

United Rentals•West Chester, OH

About The Position

The Service Manager leads a major maintenance enterprise within United Rentals’ Power/HVAC Division. The role hires, motivates, coaches, and trains Service Technicians and Equipment Associates; oversees maintenance and repair of specialty rental equipment and support assets; and ensures the equipment is safe and ready for rental. Working closely with the Branch Manager, the Service Manager contributes leadership, service and maintenance expertise, and business management to help build a profitable location.

Requirements

High school diploma or equivalent.
3–5 years of operations and shop management experience, with a background repairing and maintaining the equipment listed in the job description.
Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, pneumatic, and other systems.
Advanced knowledge of heavy equipment, manufacturers’ warranty processes, and work order/time accounting processes.
Experience with diesel, hydraulic, and electrical systems sufficient to independently assess and diagnose most situations.
Valid driver's license with an acceptable driving record.
Strong motivational and leadership skills.
Excellent customer service skills.
Strong knowledge of maintenance accounting and P&L.
Basic computer skills, including Excel.

Responsibilities

Supervise preventative maintenance, troubleshooting, and repair of Power/HVAC equipment, including silent diesel generators, air-cooled chillers, rental industry air-conditioners, desiccant dehumidifiers, negative air machines, electrical distribution equipment, and load banks.
Motivate, coach, and train technicians to meet time and quality standards and follow repair and maintenance processes.
Supervise Service Technicians and ensure safety policies and procedures are followed.
Build customer relationships by delivering high-quality, timely customer service.
Apply company policies to maximize productivity while maintaining a safe, clean, and organized facility.
Manage shop operating expenses.
Lead, plan, measure, and continuously improve service and maintenance performance metrics.
Meet regularly with Branch Managers to report problems and discuss possible solutions.
Perform other duties as assigned.