Service Manager - Power & HVAC

United Rentals•Sacramento, CA

About The Position

The Service Manager leads a major maintenance operation within United Rentals’ Power/HVAC Division. This role hires, motivates, coaches, and trains Service Technicians and Equipment Associates, and oversees the maintenance and repair of specialty rental equipment and support assets to ensure safe operation and readiness for rental. Working closely with the Branch Manager, the Service Manager contributes to building a profitable location through leadership, service and maintenance expertise, and business management. The position oversees preventative maintenance, troubleshooting, and repairs for equipment such as silent diesel generators, air-cooled chillers, rental-industry air conditioners, desiccant dehumidifiers, negative air machines, electrical distribution equipment, and load banks. It also manages shop operating expenses and service performance, supports customer relationships, and helps maintain a safe, clean, and organized facility.

Requirements

High school diploma or equivalent.
3–5 years of operations and shop management experience, with a background in repairing and maintaining the equipment listed in the posting.
Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, pneumatic, and other systems.
Advanced knowledge of heavy equipment, manufacturers’ warranty processes, and work-order/time accounting processes.
Experience with diesel, hydraulic, and electrical systems sufficient to independently assess and diagnose most situations.
Valid driver’s license with an acceptable driving record.
Strong motivational and leadership skills.
Strong customer service skills.
Strong knowledge of maintenance accounting and profit and loss (P&L).
Basic computer skills, including Excel.

Responsibilities

Supervise preventative maintenance, troubleshooting, and repair of Power/HVAC equipment and support assets.
Motivate, coach, and train technicians to exceed time and quality standards and follow repair and maintenance processes.
Supervise Service Technicians and ensure safety policies and procedures are followed.
Build strong customer relationships through high-quality, timely customer service.
Apply company policies to maximize productivity while maintaining a safe, clean, and organized work environment.
Manage shop operating expenses.
Lead, plan, measure, and continuously improve service and maintenance performance metrics.
Meet regularly with Branch Managers to report problems and discuss potential solutions.
Perform other duties as assigned.