Assistant Customer Service Manager- Front End

Northeast Grocery•Pringle, PA

18d•$19 - $26

About The Position

The Assistant Customer Service Manager oversees the store’s Front End operation and helps ensure associates provide fast, friendly, and efficient customer service. The role covers customer checkout, bottle returns, cleaning of the break room and restrooms, and upkeep of the parking lot and sidewalk. It ensures front-end policies and procedures are followed and assists the Customer Service Manager with communicating company programs to associates. The position trains and supervises cashiers, bottle associates, and service clerks; schedules associates and performs administrative duties; and supports cash controls, security, expense management, accurate transactions, pricing-error records, and cashier audit logs. It also helps maintain adequate operating supplies and orderly, safe, clean front-end work areas and merchandising displays in accordance with company policies, 5S standards, and applicable sanitation regulations. The stated pay range is $19.00–$25.50. Applicants must be at least 18 years old, have satisfactory performance reviews, strong organizational and communication skills, the ability to multitask and manage others, and basic literacy and computer skills. A high school diploma or equivalent and 1–3 years of related experience are required. The job involves frequent or constant physical activity, including walking, standing, bending, squatting or kneeling, grasping, twisting, and pivoting, as well as lifting and pushing or pulling items up to the specified weights. Equipment includes a phone, computer applications, calculator, register, cleaning tools, and floor machine.

Requirements

Must be at least 18 years of age.
Satisfactory performance reviews.
Strong organizational skills and ability to multitask.
Ability to manage others and follow through to achieve desired results and objectives.
Strong communication skills.
Basic literacy.
Basic computer skills.
High school diploma or equivalent.
1–3 years of related experience.

Responsibilities

Ensure the highest level of customer service and courtesy is provided.
Ensure associates work within company 5S efficiency standards and ask customers for an AdvantEdge Card.
Ensure associates smile and acknowledge customers at the beginning and end of each transaction.
Ensure associates understand shrink-related items and how to control shrink.
Train and supervise cashiers, bottle associates, and service clerks.
Schedule associates and perform administrative duties.
Maintain cashier controls and security according to company policies and procedures.
Ensure cash controls and over/short policies are followed.
Maintain adequate operating supplies and control expenses.
Control cash from media collected at registers according to company policies and procedures.
Maintain detailed and accurate cashier log books for audit purposes.
Assist the Customer Service Manager with maintaining front-end expenses, including payroll and cashier over/shorts.
Ensure customer orders are rung accurately, efficiently, and according to corporate policies and procedures.
Ensure pricing errors are recorded promptly.
Keep front-end operations neat, safe, and clean and compliant with company and state sanitation regulations.
Maintain an organized workstation in accordance with 5S standards.
Keep front-end merchandising racks stocked, neat, and clean.
Ensure front-end associates consistently meet company efficiency standards.
Perform other related duties assigned by management and follow company policies and procedures.
Oversee front-end operations, including checkout, bottle returns, cleaning break rooms and restrooms, and maintaining parking lot and sidewalk areas.
Assist the Customer Service Manager in communicating company programs to front-end associates.