Service Operations Manager
About The Position
KONE is seeking a Service Operations Manager to lead local service operations for the Chicago/Lombard area. The manager will drive service business operations across their territory in collaboration with customers and peers, fostering a culture focused on safety and quality to support customer satisfaction and profitable business results. The role involves developing and motivating personnel, supporting their continuous development, and helping them meet regional targets. The manager coaches technical supervisors to become customer-, service-, and results-oriented line supervisors, oversees personnel selection and training, and handles customer complaints and satisfaction. The position also includes creating business plans and managing service budgets. The successful candidate brings at least five years of relevant maintenance expertise and supervisory experience, ideally leading a union-represented workforce, along with an associate degree in a related field or additional years of experience. KONE describes its culture as innovative, collaborative, sustainability-focused, and committed to safety, quality, ethical practices, and work-life balance.
Requirements
- At least five years of relevant maintenance expertise.
- Supervisory experience.
- An associate degree in a related field or additional years of experience.
- Ability to manage schedules and team performance.
- Ability to collaborate across organizational levels to achieve business goals.
- Interest in learning and leveraging new technologies.
Nice To Haves
- Experience leading a union-represented workforce.
Responsibilities
- Drive service business operations for the assigned territory in collaboration with customers and peers.
- Promote a positive culture focused on safety and quality goals, customer satisfaction, and profitable business results.
- Develop personnel, support their motivation and continuous development, and guide achievement against regional targets.
- Coach technical-oriented supervisors to become customer-, service-, and results-oriented line supervisors.
- Select personnel and oversee employee training and continuous qualification.
- Address complaints and supervise customer satisfaction.
- Create business plans, including budget planning and budget control for the service operation.
- Manage schedules and overall team performance.
- Implement and monitor safety guidelines for the manager and team.
Benefits
- Competitive salary
- Flexible work schedule
- Opportunities to learn and grow
- 401K employer match
- 401K employer non-elective contribution
- Well-being program
- Medical insurance
- Prescription coverage
- Dental insurance
- Vision insurance
- Digital health solutions and telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family and Medical Leave
- Parental leave
- Leave to care for a domestic partner
- Paid time off and holidays
- Company-paid life and AD&D insurance
- Supplemental life and AD&D insurance
- Company-paid short-term and long-term disability
- Buy-up long-term disability
- Critical illness insurance
- Hospital indemnity and accident insurance
- Identity theft protection
- Legal insurance
- KONE Credit Union
- Tuition reimbursement
- Commuter benefits
- Annual bonus plan with a 15% target incentive based on company and individual goals
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
