Operations/Service Manager

Burlington Stores•Wenatchee, WA

12d

About The Position

The Operations/Service Manager is a leader on the Burlington store team who participates in managing overall store operations. The role models the company’s Core Values, builds trust and respect among peers and staff, develops strong teams and partnerships, and drives business results. The manager coaches, trains, and develops Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors, while overseeing operations to support excellent customer service and professionalism. The role leads customer service, cashier, and receiving operations, supports store leadership with staffing and talent development, and may assist with other areas of store operations. It may require travel from time to time. The position offers a competitive wage, flexible hours, and an associate discount. Full-time associates may be eligible for paid time off, paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. Burlington also provides training and development opportunities.

Requirements

At least 3 years of Retail Management or Store Operations experience at an off-price, big-box, specialty, or medium- to large-sized multi-unit retail organization.
Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
Ability to lift and move boxes weighing up to 40 lbs.
Experience using scheduling and reporting computer software.
Travel may be required from time to time.

Responsibilities

Lead the Customer Service and Cashier teams, ensuring compliance with company policies and standards, safekeeping of company funds and property, asset protection, sales, and record-keeping procedures.
Guide Customer Service Supervisors to meet customer service expectations and maintain smooth customer flow at registers.
Manage execution of operations and receiving standard operating procedures.
Lead receiving processes, including transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
Serve as Manager on Duty, setting a leadership example for customers and associates and driving store results.
Support the Store Manager and others with staffing, sourcing, interviewing, training, and succession planning.
Assist with other store operations areas as needed.
Communicate effectively with District and Regional Management teams.
Coach, train, and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors.