Operations - Service Manager

Fidelity Building Services Group•Sparks Glencoe, MD

13h•$45 - $65

About The Position

Benchmark Automation & Controls is seeking a Service Manager to lead its service team in the Baltimore, Maryland area. The role oversees daily service department operations, ensuring contracts, maintenance agreements, and projects are delivered efficiently and profitably. The Service Manager supervises and develops technicians, dispatchers, and coordinators; supports customer satisfaction and operational performance; and works with sales teams on service project and retrofit estimates and quotes. The position also develops service procedures, schedules, and performance metrics, monitors KPIs and budgets, and ensures safety and compliance standards are met. The role requires strong HVAC service or building automation systems (BAS) knowledge, as well as the ability to lead staff, manage service operations and customer relationships, and support department profitability. Benchmark specializes in energy management and automation. Its work includes support for Schneider Electric legacy systems, including TAC I/NET and TAC Vista, and BACnet MS/TP, BACnet/IP, LonWorks, and MODBUS communication protocols.

Requirements

At least 5 years of commercial experience in HVAC service or BAS controls, including at least 2 years in a leadership or supervisory role.
Strong understanding of HVAC systems, DDC controls, and BAS integration.
Excellent leadership, communication, and organizational skills.
Demonstrated ability to manage service operations, budgets, and customer relationships.
Technical training, an associate’s degree, or equivalent work experience.
Valid driver’s license and clean driving record.

Nice To Haves

Experience with Schneider, Siemens, Johnson Controls, Trane, or Niagara systems.
Bachelor’s degree in engineering or business.

Responsibilities

Manage and oversee daily operations of the service department.
Ensure service contracts, maintenance agreements, and projects are executed efficiently and profitably.
Supervise, mentor, and support service technicians, dispatchers, and coordinators.
Maintain customer and team satisfaction through responsive communication and problem-solving.
Develop and implement service procedures, schedules, and performance metrics.
Support sales teams in estimating and quoting service projects and retrofits.
Monitor department KPIs, budgets, and profitability goals.
Ensure safety and compliance standards are met.

Benefits

Competitive base salary with a managerial bonus structure.
Comprehensive medical, dental, and vision plans, including free preventive care and affordable prescription options.
Company-paid life insurance and disability coverage, with options to enhance benefits.
401(k) plan with a company match and immediate vesting.
Paid holidays and paid time off that grows with years of service.
Career advancement and professional development opportunities.
Education assistance.
Flexible Spending Accounts.
Employee discounts.
24/7 confidential Employee Assistance Program support.