Assistant Service Manager

Texas Roadhouse•Royersford, PA

19d

About The Position

Texas Roadhouse is seeking an Assistant Service Manager to assist the Service Manager in managing daily Front of House operations. The role helps deliver Legendary Food and Legendary Service while maintaining the restaurant’s culture and core values of passion, integrity, partnership, and fun with purpose. Responsibilities include overseeing service and training, supporting employees through hands-on supervision, maintaining compliance with employment and responsible alcohol service requirements, and helping improve the customer experience and sales.

Responsibilities

Oversee service in the Front of House.
Enforce compliance with employment policies in the area of responsibility, in conjunction with management.
Oversee and approve Front of House side work.
Provide and oversee thorough training.
Work during peak business times to set the pace in the Front of House.
Manage through hands-on supervision of the restaurant, including providing unscheduled assistance with serving, hosting, cooking, and other duties.
Ensure 100% table visitation to gather customer insights and assist the Service Manager in developing a sales strategy to improve customer experience and drive sales.
Lead by example to help develop employees and assistants.
Help cross-train employees.
Oversee scheduling of designated departments as directed by the Service Manager.
Develop sales promotions and incentives and conduct alley rallies as directed by the Service Manager.
Manage compliance with Responsible Alcohol Service training requirements.
Understand and practice safe food handling procedures.
Ensure restaurant cleanliness and guest safety are maintained at all times.
Help control guest flow.
Assist with liquor inventory and ordering.
Assist the Local Store Marketer with building sales.
Maintain the restaurant’s culture and practice its core values.