Service Manager Jobs

About The Position

Requirements

• High school diploma or GED equivalent.
• Experience leading and managing people.
• Interpersonal skills and the ability to communicate professionally with customers.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook, as well as technology and computers.
• Ability to meet the physical demands of the position.
• Valid driver's license.

Nice To Haves

• Previous experience in a related field.

Responsibilities

• Oversee service department operations and manage service technicians.
• Manage shop repair orders, department expenses, and department sales goals.
• Work to increase NCU profit margins.
• Report sales volume, profits, and sales revenue.
• Prepare estimates and quotes and administer warranties.
• Complete sales reports and paperwork accurately and on time, and maintain department files.
• Manage execution of projects at the store level.
• Manage department and staff training using industry best practices.
• Conduct team performance reviews and support staff development.
• Act as a liaison between parts, sales, and service.
• Assist wherever needed in the department and assist with building maintenance.
• Market NCU services, educate customers about them, and identify customer needs and opportunities.
• Develop and leverage relationships with key decision makers and customers.
• Attend industry workshops as needed.
• Work with other department managers and assist the Operations Manager as needed.
• Motivate and lead the team through strong work ethic and team excellence.
• Recruit staff as needed.
• Promote a safety-first workplace.

Benefits

• $75,000–$100,000 wage based on experience, plus commission.
• 401(k) with company match and profit sharing.
• Health, dental, vision, life, and short-term disability insurance.
• Flexible Spending Accounts through an FSA Section 125 program.
• Paid time off.
• Paid holidays (8.5 days).
• Training and professional development opportunities.
• Annual safety shoe and tool allowances.